Fraud Detection & Investigation Analyst
Plano, TX

Job Description

Req ID: 53543

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Fraud Detection & Investigation Analyst to join our team in Plano, Texas (US-TX), United States (US).

Role Responsibilities:

* Assisting in detection and triaging suspicious web portals, mobile applications and other systems activities to determine if fraudulent activity has occurred or likely to occur.
* Vett system alerts indicating potential high-risk account activities and investigate referrals made by Customers, Agents, Contact Center and IT Service Desk employees.
* Complete the referrals assessment, Fraud Detection & Investigation Analyst required, review call history, web portal access history, web portals, mobile applications and Auth0 audit logs, and public database searches. As a member of the NLIT Security Team you will report into the Director of Information Security.
* Define data attribute requirements for audit logs aggregation for in scope systems
* Strong knowledge/understanding of data concepts and able to develop queries for pattern recognition
* Review and analyze large volumes of data to identify emerging transactions trends and uncover new fraud patterns
* Analyze and interpret systems logs, audit logs and access history to uncover fraud activities
* Assist in the testing and tuning existing fraud detection data models and dashboards
* Develop and deliver a suite of reporting that provides transparency into key measures of fraud risk performance
* Prepares and maintains appropriate documentation of analysis performed and communicates with internal stakeholders as appropriate
* Participates in Anti-Fraud Operations meetings to stay abreast of internal emerging issues and threats
* Act as the subject manner expert and liaison to all business stakeholders for IT Security fraud investigations.
* Provide support to Anti-Fraud Operations team, SIU investigators and compliance.

Basic Qualifications:

* 5+ years of fraud prevention
* Life & Annuity operations and administrative systems experience
* 5+ years running fraud incident response process including the use of data correlation and aggregation tool, investigation techniques and procedures.
* Experience defining fraud detection scenarios and build data analytics models accordingly

Preferences:

* 5+ years of relevant IT Security investigations experience
* Deep data analysis with experience building new data analytics capabilities and surveillance dashboards.
* Self-starter who demonstrated flexibility, curiosity and resourcefulness.
* Excellent judgement and assessment skills
* Attention to details
* Excellent communication skills
* Displays organization skills and ability to self-manage personal workload

Education:

* Bachelor's Degree in Cyber Security, Information Systems Administration, or related field

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.