Fixed Telecom
Austin, TX

Job Description

You need to understand the opportunities, challenges, and drivers that shape your landline program. We can help.

Wireline services remain the largest telecom category expense for most companies. Even more important, these increasingly complex Voice and Data networks still serve as the backbone for critical corporate communications and information transfer. Yet today's telecom managers all too often have their backs against the wall. In a volatile business climate with pressures to cut costs while improving performance, it's challenging to stay out front. The mindWireless solution is engineered to solve these issues, with three integrated offerings that effectively help manage the expenses, service ordering and support needed to efficiently operate a telecom environment.

Expense Management Service

mindWireless' offering is a multi-layered, integrated service that ensures maximum financial efficiency for your telecom portfolio. Crafted around five key components, our unified approach delivers maximum outcomes in terms of savings, data accuracy and leverageable knowledge:

1. Invoice Consolidation & Payment Management

2. Inventory Usage & Management

3. Vendor Contract Management

4. Billing Validation & Resolution

5. Spend & Service Optimization

Service Order Management

In telecom, ongoing change is the norm. Landlines and circuits and features need to be added or removed, locations open and close, and new technologies replace old ones. Managing and tracking the daily adjustments coming in from your business stakeholders, and working with carriers to see that all of the requests are handled to completion in an accurate, timely, fashion can be overwhelming. Our team of professionals has years of experience, and the processes and tools to successfully and efficiently deliver results.

Help Desk

Whether the issue is an inability to complete a long distance call, a broken phone line, noise or low volume levels, intermittent or lost internet connectivity, or any of the hundreds of other calamities that can take down your service, our team of professionals stand at the ready. And this includes staying connected with your own business stakeholders that are frustrated with the situation and need action…now!