Job Directory Field Service Technician II

Field Service Technician II
Golden, CO

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Job Description

Everi ( is a leading supplier of technology solutions for the casino gaming industry. Our Company provides casino operators with a diverse portfolio of products including innovative gaming machines that power the casino floor, and casino operational & management systems that include comprehensive, end-to-end payments solutions, critical intelligence offerings, and gaming operations efficiency technology. Everi's mission is to be a transformative force for casino operations by facilitating memorable player experiences, delivering reliable protection and security, and striving for customer satisfaction and operational excellence.

We are proud to be the gaming industry's single source provider of payments, games, and intelligence solutions that power the casino floor.


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Why Everi?

* Leader in Gaming Technology Innovation (GTI)
* Opportunities for growth and advancement in a broad, diverse company setting
* Employee-led social events and gaming groups
* Competitive compensation, benefits & PTO

Position Description:

* We are looking for an outstanding individual to be part of a fun, dynamic team responsible for installing and maintaining hardware and software on slot machines & cash kiosks that interact with customers to provide first class customer service.
* Provides technical support to customers on operational or maintenance aspects of system equipment.
* Serves as customer contact on technical and service related problems.
* Responsible for helping diagnose mechanical, hardware, software, and systems failures using established procedures.
* Has knowledge base of all hardware, software, game platforms, networking solutions, including company procedures and expectations.
* Responsible for helping determine and define daily objectives for site specific product installations, maintenance, and customer support.
* Serves as a technical support uplink for customers and Everi technicians.
* Performs other related duties as assigned.

Position Requirements:

* High School Diploma or GED required.
* Vocational, Technical or Business School preferred.
* Candidates must have 3 - 5 years actual on the job experience in a related field.
* Proficiency in Microsoft Office Applications, especially Word and Excel.
* Candidates must be extremely comfortable and friendly dealing with customers and other staff members. Candidates with Trouble-shooting skills preferred.
* Full-time / 40+ hours per week. Must be flexible for overtime, including evenings, weekends and holidays as required.
* Must be able to work at assigned location to enable direct communications and interactions with team members, management and others as necessary, unless traveling for a business-related purpose. Bending, reaching, twisting, squatting, and lifting up to 50 pounds.
* Ability to sit, stand and/or walk for extended periods during the workday.
* Ability to work effectively and efficiently in a high-stress, fast-paced and high-pressure environment while maintaining high standards of accuracy, paying attention to detail and meeting assigned deadlines.
* Demonstrates high integrity, trust and strict confidentiality.
* Ability to maintain excellent communication and a positive, respectful and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with Everi.
* Ability to adapt to a work environment in which processes, performance standards, goals, and budget requirements change with the fluidity of an ever-evolving business.
* Military experience will be considered.

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Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

For All External Staffing Agencies

Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.

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