We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
The Field Service Technician will be responsible but not limited to the following:
* On-site System Start Up and Commissioning of Automated License Plate Recognition (ALPR) cameras in both a mobile and fixed environment across the US. * Configuring cameras and software within the end customer's network environment (firewalls, VPN, security programs, etc). * Troubleshoot system failures that may be a result of hardware failure, network or software configuration issues * Diagnosing technical issues and determining proper solutions. * Train administrators and end users on full suite of ALPR products, including PC client applications and back office hosted server applications for Parking Enforcement * Train and supervise third party integrators on the installation of mobile and fixed ALPR cameras. * Coordinate site surveys, third party contractor installations, training and service calls with customers and post-sale support teams. * Produce timely and detailed service reports with customer sign off and acceptance. * Follow all company's filed procedures and protocols. * Cooperate with technical teams and share information across the organization. * Comprehend customer requirements and make appropriate recommendations/briefings. * Build positive relationships with customers.
About Motorola Solutions
Motorola Solutions is a data communications and telecommunications equipment provider.