Field Resource Coordinator Cubic Corporation
Norwalk, CA

Job Description

Business Unit:

Cubic Transportation Systems

Company Details:

Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:

* Serves as first point of contact, answering emails, telephones and directing them to the proper resource.
* Monitors and Maintain the UFS system.
* Confers with department supervisors to determine status of assigned dispatchers and field technicians.
* Maintains constant visibility to and tracking of all technicians throughout each shift.
* Maintains contact with customers and outside vendors, including issue resolution.
* Expedites operations that delay response or repair times.
* Directs work activities of field technicians and stock clerks.
* Data entry
* Determines priority of trouble calls received and ensures that available personnel are assigned accordingly.
* Schedules available times for equipment repairs between field service and the customer.
* Resolves customer concerns. Example: irate customers and scheduling conflicts.
* This is a 24/7/365 position and will require working weekends, holidays and graveyard.
* Performs other related duties as assigned.

Some incumbents in this position may serve as Lead and assume additional responsibilities such as:

* Generate monthly departmental supporting documents and reports.
* Develop new departmental process and procedures
* Provide training for new hires and for new departmental process and procedures.

Worker Type:

Contingent Worker