Job Directory Field Application Specialist, ICP

Field Application Specialist, ICP
Mahwah, NJ

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About

Job Description

Reporting directly to the Applications Lab Director, the Applications Specialist is responsible for providing customer pre-sales, marketing support, customer installation and training as well as conducting customer training class events for Spectro's ICP-OES & ICP-MS product line in North America. The ideal candidate has strong technical experience in operating the instrument being supported, a solid understanding of the applications being run on these instruments, and excellent training and communication skills. This highly active support role will involve frequent interactions directly with customers, sales representatives, and the marketing group. The Field Applications Specialist is the primary contact point for customers, distributors and sales reps seeking applications support, and is also responsible for delivering applications based services such as performance studies, proof statements and development of hyphenated techniques, customized application training during initial installation. The role will be part of a team that supports current customers and fulfills key sales and marketing objectives by facilitating in-depth product performance reviews, and by generating applications data that can be developed into publications, poster presentations, and other marketing material.
Essential Job Functions and Accountabilities:

* Provide software, technical and applications support to customers both directly and through the field sales organization and distributor sales channels.
* Basic MS-Windows OS environment networking skills
* Perform on-site installation & customized application training for new instrument sales.
* Technical troubleshooting/diagnosis and Comfortable using basic hand tools.
* Perform technical training of all North American sales representatives.
* Develop new training courses associated with the introduction of new products or applications.
* Study and develop skills for better teaching and training methods. Keep informed on new training developments, methods, and techniques.
* Support the commercial teams on strategic opportunities by researching and learning competitive instruments and developing competitive positioning.
* Provide feedback on product improvement, new product development and new product ideas.
* Provide assistance in generating technical and application notes for both customer information and selling aids.
* Strong communication skills and the ability to effectively communicate with all levels of personnel internal and external to the company.
* Attend tradeshows and represent company as requested.
* Document SOP's for repeating customized applications and /or large key accounts.
* Travel as needed to work with field personnel, customers, sales meetings, sales training, tradeshows and new installations.
(Up to 50%-60% travel, limited possible international travel (Canada, Mexico, Germany)

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