The Field Applications Specialist will be responsible for providing technical support, training and customer service to both current and potential customers.
Ideal location: Dallas or Houston, TX
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Perform installations, training and validations on our chemistry analyzers (SPA Plus and Optilite). * Perform Freelite validations on current and future non-Company instruments. Current non-Company instruments are Siemens BNII and Roche Cobas c. * Provide on-site technical support and training for all Company reagents and chemistry analyzers. * Coordinate field service support with outsourced Engineers and Company Technical Service personnel. * Perform technical presentations at customer sites to prospective customers or at the National Sales Meeting. * Assist sales people and customers with writing protocols for Company and non-Company assays and performing work flow analysis. * Ensure correct documentation for product complaints. * Provide On- Call support before and/or after hours as required by the Department. * Provide feedback to Company on product performance with suggestions for product improvements and new product development.
QUALIFICATIONS AND REQUIREMENTS
* BA/BS in a Biological Science or equivalent education with experience required; Clinical Laboratory Scientist or Medical Technologist preferred * Minimum of 2 years instrumentation experience in a clinical laboratory or experience working as a field applications/technical support rep required. * Must be able to travel Monday through Friday as required and not be restricted from travel to Canada. Occasional weekend travel may be required.
The Binding Site is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by law.
Department: Technical Services
This is a non-management position
This is a full time position
Let your dream job find you.
Sign up to start matching with top companies. It’s fast and free.