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Federal Inspire Architect
Vienna, VA

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Job Description

Federal Inspire Architect

Location: Vienna, VA

ServiceNow is changing the way government works. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We are proud of our culture. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking The Strategic Account SC (SASC) is assigned to Federal Accounts with a large CACV and significant NNACV growth potential. These major accounts consist of multiple sales territories and therefore have multiple Account Executives and Solution Consultants assigned to the account.

The SASC role is to act as the overall technical strategist for the account. The SASC will work across sales territories to coordinate the activities of the account teams to match the strategic vision of the customer as a whole. The SASC's primary goal is to establish a trusted advisor relationship at the highest levels of the customer organization.

The SASC will also be an active, participating member of the account team supporting the account territories by augmenting the territory SC's in meetings, demo's, RFx responses and other traditional Solution Consultant activities.

* Aligning overall account strategy with customer vision by leading architecture and design engagements on how ServiceNow meets the Business/IT needs for the account
* Forging trusted advisor relationships at the top levels of the account
* Leading and executing all Journey activities
* Providing thought leadership and collaborate with PLS-SC teams across the account
* Identifying and aligning opportunities with partners, establish partner enablement strategies as needed
* Partnering with Customer Success Executives to ensure customer vision, strategy and alignment
* Driving Business Value Realization
* Engaging with customers post sales and ensuring successful transition from sales to delivery
* Leading and executing Business Value analysis
* Leading Customer QBRs
* Mentoring fellow account SC's
* Executing SC activities in all territories of the account
* Aligning Legislative and Executive initiatives to customer solutions and outcomes
* Influencing programmatic business and shaping customer RFx requirements and desired outcomes
* Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, "lunch and learns" etc.
* Interacting at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP's, and CXO's)
* Ensuring account messaging consistency and completeness.

To be successful in this role, we need someone who has:

* Superb leadership and influencing skills
* Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
* Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
* Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
* Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
* Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
* Sharp business judgment, ability to see "big picture" and to prioritize
* Executive presence, strong verbal and written communication
* Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
* Experience in the Federal procurement cycle
* Working knowledge of one or more US Federal Agencies
* US Citizenship is required

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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