Federal - Cloud Support Analyst
Washington, DC

Job Description

Organization: Accenture Federal Services

Location: Washington, DC

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It's what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world's leading businesses, we use agile approaches to help clients solve their toughest problems fast-the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation's priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

Cloud Support Analyst will work for a DOD client to include developing, testing and maintaining an SAP ERP system and supporting applications. Face to face interaction with the client on a daily basis. Good communication, documentation and organizational skills. Eagerness to learn and the ability to multi task. Support the technical implementation of the software product delivery. Interface with team members and users, develop a thorough understanding of their requirements and then apply industry best practices and detailed knowledge of the software to design an optimal solution that supports the client's business process and meets or exceeds functional requirements. It is a client facing role. Build a trusting relationship with major project stakeholders and lead them to adoption of the best solution. Identify risks and issues, provide mitigation, and make the client aware of appropriate actions to take to help mitigate. Assist in leading the team in all phases of the project. Work closely with cyber to ensure the security of the system.