Job Directory F135 Operations Center Representative (2nd Shift)

F135 Operations Center Representative (2nd Shift)
Fort Worth, TX

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Job Description

Date Posted:



United States of America


PW206: Fort Worth 200 Lockheed Blvd, Fort Worth, TX, 76108 USAThe sky has no limits

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.

At Pratt & Whitney, you will be part of an evolving, globally diverse company that's moving fast to craft the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of the team you'll help answer today's challenges in powered flight while crafting and supporting tomorrow's solutions.

Pratt & Whitney, a recognized leading producer of the world's most powerful jet engines, is looking for dedicated individuals to support our organization. If you aspire to work in a dynamic environment and possess the motivation to convert new ideas into practice, this may be the opportunity you've been looking for.

Inclusion Powers Innovation:

We unlock our employees' full potential through a versatile and engaging culture that values everybody's opinion, driving innovation. The goal of our diversity strategy is to build a workforce and environment where every employee is valued, so innovation and creativity thrive and to ensure that all employees are engaged and empowered.

Have you considered what it may be like to join our team and bring your career to Pratt & Whitney?

We have a rare 2nd Shift opportunity at our Fort Worth, TX location.

F135 Operations Center Representative (2nd Shift)

Pratt & Whitney is seeking a motivated and fleet experienced representative, supporting the PW Operations Center primarily, and also the Lockheed Martin F-35 Product Support Integration Center (PSIC), as required on first shift. Working in the PW Operations Center, you will be responsible for processing Action Requests and working sustainment issues supporting the Warfighter. You will utilize and work with the East Hartford based Fleet Management Center staff and Field Service personnel for status and issue tracking and closure. This role includes direct customer interaction with the Lightning Support Team (LST), Joint Program Office (JPO). This job will require an individual that is self-sufficient, can solicit help from the field, and ultimately make program decisions which will affect important propulsion metrics.

Some of your responsibilities will include:

* Support Internal/External daily meetings, reviews, and status calls while integrating responses with the PW support teams in Connecticut, Lockheed Martin and USG customers
* Process Action Requests and Deficiency reports in support of F135 field requests
* Create MERLIN messages to formally document issues to the Pratt & Whitney Customer Support Engineering (CSE) group as required
* Maintain status documents as necessary
* Work closely with Pratt & Whitney East Hartford sustainment organization to resolve technical and logistical problems involving F135 engine operation and maintenance
* Use initiative and judgment to identify problems, assist with investigations to determine root causes, and implement corrective actions
* Casual overtime will be necessary - Candidate must be able to work 1st shift, and weekend coverage occasionally to support team during periods when staffing is short due to vacations, MIL leave, etc.
* Actively support ACE initiatives and ensure employee safety by complying with and supporting EH&S activities
* Ability to manage Action Requests (AR) in coordination with Pratt & Whitney, Lockheed Martin and Joint Program Office (JPO) is required
* Because the F-35 Fleet is worldwide, work during some holidays and weekends throughout the year will be required

Do you have the experience to join our team?


* Bachelor's of Arts or Bachelor's of Science Degree required

Do you meet these Basic Qualifications?

* Bachelor's of Arts or Bachelor's of Science Degree required
* 5 + years of proficiency in MS Word, Excel, PowerPoint
* 3+ year of demonstrated experience with interpersonal, teaming, and prioritization skills
* Due to government contracts, must be a US Persons

Do you meet these Preferred Qualifications?

* BA/BS degree in related engineering/technical/logistics field preferred
* 1 + years experience working in F135/F-35 program is a plus
* Knowledge of the ALIS CRM tool is a plus
* Must be comfortable working in a high pressure, fast-paced environment
* Ability to obtain/maintain acquire a Secret security clearance


United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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