The IT Technician II provides effective and efficient analysis, diagnosis and resolution for a variety of software/hardware issues to end users both onsite and remotely.
* Provide first line support for all information technology issues and problems * Performs hands-on fixes at the desktop level, including Install/configure and support desktop hardware/software and peripheral components * Act as liaison between end users and tier 2 support team * Own and manage issue through resolution, working with end users and variety business functions * Respond to and resolve IT service requests via phone, email, remotely and in person * Rotating on-call hours will be required * Lifting and transporting of moderately heavy objects, such as computers and peripherals
* Bachelor's degree or equivalent education * Minimum 2 years or equivalent work-related experience. * Excellent written, verbal and interpersonal communication skills * Excellent attention to detail with focus on strong customer service skills * Motivated and enthusiastic self-starter who enjoys learning new cutting-edge technology * Life sciences and/or biotechnology experience a plus * Basic understanding of network concepts * Familiarity with Microsoft NAV and CRM a plus * Familiarity with Microsoft Office 365 cloud base services * Experience with Active Directory and MS Exchange * Experience / Knowledge with iPad technology deployments * Experience with Windows desktop and server technologies * Experience with Cisco IP telephony * Experience with support and management of mobile devices and tablets including iPhones and Android device, Windows Surfaces * Familiarity with supporting basic office machines such printers, copiers, scanners, etc.
* See benefits at NanoString * NanoString is an EOE * NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
#IND123 AND/OR #LI-MS1
About NanoString Technologies
NanoString Technologies is a provider of life science tools for translational research and molecular diagnostics.