Executive Support Technician
Mclean, VA

Job Description

McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Executive Support Technician

Capital One is seeking an Executive Support Technician to perform and coordinate support of all IT-related activities and initiatives for senior executives at our Mclean campus. Support to include applications, infrastructure, and technology-related activities. Provide guidance, assistance, coordination and follow-up on complex problems to ensure resolution. Train customers on new products, applications and platforms. Work with application developers and operations teams to support customer-specific production systems. Successful candidate must be someone who has a proven high performing track record, seeks out opportunities for process improvement, as well as implements new creative solutions.

Responsibilities:

* Provide world-class customer support for executives on the McLean Campus. Some light travel may be required between campus offices. (On-site parking available, all sites within a short walking distance)
* Possess the technical skills needed to support PC, Mac, AV and Mobile platforms
* Take initiative and complete multiple projects beyond the everyday support role function
* Provide guidance, assistance, coordination and follow-up on complex problems and insure resolution
* Possess the ability to learn and support new technology quickly

Basic Qualifications:

* High School Diploma or GED
* At least 2 years of experience in Project Management
* At least 2 years of experience in Requirement Management
* At least 2 years of experience with HP Desktop Hardware Configuration, MS Windows 7/10 and MS Office Applications (Office 365, G Suite).
* At least 2 years of experience with Mac Support, SCCM, Active Directory or Powershell
* At least 2 years of mobile device experience (iOS, Android, Mobile Device Management)
* At least 5 years of experience working in a Technical Support environment

Preferred Qualifications:

* Bachelor's Degree in Business, Information Systems or Computer Science or military experience
* 2+ years of proven written and oral communication with executive level personnel.
* Exceptional interpersonal and teamwork skills with the ability to communicate to Non-IT and IT associates

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.