Job Directory EUS Desktop Support Analyst - Naperville

EUS Desktop Support Analyst - Naperville
Naperville, IL

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Job Description

EUS Desktop Support Analyst FTE in Naperville, IL

COMPANY SUMMARY:

Equian has grown to become one of the nations leading companies for healthcare reimbursement analysis and payment integrity. We have been voted one of 40 Healthcares Hottest by Modern Healthcare and have been recognized by Inc. 5000 as one of the fastest growing companies in the United States. We are an employee-centric company and offer the most competitive salaries in the industry, exceptional benefits, wellness programs, and many other perks you find at many other companies. Come join one of the finest and most recognized organizations in the industry!

* This is a direct hire opportunity offering an exceptional compensation package and outstanding benefits
* US Citizens and US perm resident only please, no third parties.

Responsibilities:

* Perform troubleshooting of WAN/LAN and connectivity issues
* Create and maintain support documentation for the team based from fixes found during troubleshooting issues, as well as installation guides for software
* Log problems and resolutions using Incident Tracking Software and update work tickets in real-time with status and next steps toward closure and detailed resolution steps
* Troubleshooting of Windows 7 and Windows 10
* Troubleshooting of iOS devices
* Troubleshooting of MAC OS

Requirements:

* 1-2+ years recent experience in desktop support, including Windows 7/10, O365, iOS, and MAC.
* Experience with MS Outlook, MS O365, MS Enterprise Mobility Suite, MS Teams, Skype For Business, Citrix, supporting VMware environment, and Altiris
* Basic Microsoft Active Directory Knowledge
* Experience in an enterprise environment is preferred
* ITIL, CompTIA A+, Service Technician, or other certs are a plus
* Strong knowledge of OS, desktop and laptop hardware components and hardware configurations
* Strong knowledge of software troubleshooting
* Professional image and demeanor, since this role will service the C-suite of the corporate office
* Excellent time management skills are needed to multi-task work quickly and balance multiple tasks at once while maintaining service level agreements with business units
* Excellent communication skills
* Genius Bar experience is a plus
* Ability to work on-call once every 6-8 weeks

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