Responsible for support services to the Bank's Escrow sub account customers. This includes, Attorneys, Title Agencies, Municipalities, and other entities that utilize Escrow account type services.
* Establish administration rights on the Bank's Escrow sub account system for Clients. * Assign processing parameters to customer processing profile for a successful execution of client transactions.
* Primary customer telephone support which includes customer training for Web based Self Service Sub Account system. * Processes customer transactions using Web Based Escrow Sub Account System. * Assists Self Service Escrow account customer's in balancing their Escrow accounting systems. * Performs on site (limited) Escrow customer "on site" training. * Represents the Bank as an Interest on Lawyer Account (IOLA)/Interest on Lawyer and Trust Account (IOLTA) laison. * Represents the Deposit Services Department on Product Committee's and Project teams related to Escrow Account processing. * Develops and provides metrics reporting pertaining to Escrow Account processing. * Perform application testing for new systems releases, fixes and enhancements. Conduct training on the web based Self Service Escrow Sub Account System.
* An Associate's degree or comparable professional training. * A minimum of 5-7 years experience bank operations (Processing, Deposit Services, Escrow Sub Account and Customer Service) * Preference given to candidates with the ability to manage landlord/tenant escrow accounts, security deposit processing, wihdrawal request,s account maintenance and lease security reports. * Superior PC ability. * Must be proficient in Microsoft Office and Signature applications. * Superior written and vebal communication skills. * Willingness to adapt to schedule changes.
About Investors Bank
Investors Bancorp is a holding company for Investors Bank.