Job Directory Microsoft Escalation Engineer-Azure Monitoring
Microsoft

Escalation Engineer-Azure Monitoring Microsoft
Redmond, WA

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About Microsoft

Job Description

Are you part of the detailed, data driven revolution at Microsoft? Do you constantly seek the evidence to bring positive change to your service? Can you bring your data and engineering skills to help us move from a cost based support approach to helping us develop world-class technical capabilities which enable the vision of premium support which generates revenue?

We're looking for a strong engineer that wants to put their skills to use to help shape new Azure products. As a Beta Engineer, you will work with engineering teams on new services, offerings and features and be the voice of the customer and support to make sure that the right supportability features are built into the product. Come be part of the Azure revolution and be constantly challenged as the platform expands to provide broader capabilities to customers.

To be successful in this role, the following skills and experience is desired:

* BS in computer science or engineering or equivalent industry experience
* At least 5 years of technical escalation support experience (in a Tier 2/3 environment) including experience in a customer-facing or support role
* Service Engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level service

TECHNICAL SKILLS:

* Cloud Computing, Microsoft Azure architecture and its components.
* Knowledge of Microsoft Azure PaaS offerings
* Azure Platform development and deployment concepts
* Experience with C# and .NET, PowerShell, CLI, Microsoft Azure
* Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and identify solutions
* Networking Concepts: VIPs, NAT, DNS , VPN, Virtual Networks, OSI model
* Web protocols/methods: TCP/IP, HTTP/s, JSON.
* OS/Virtualization: OS Internals, Hyper-V, SSH, LDAP, SMB/NFS
* Experience working with OSS technologies is preferred. (LAMP, Node.js, Java, Python)

SOFT SKILLS:

* Passion for technology and customer supportability
* Leadership - handle technically challenging and politically hot customer situations
* Strong communications skills - excellent spoken and written English communication skills and the ability to present complex technical issues clearly and concisely to a general audience
* Ability to work collaboratively with the Engineering teams to drive architectural changes to improve stability of environments
* Ability to prioritize core role responsibilities vs. other work requests received
* Logical and critical thinking
* Ability to deal with ambiguity under continual deadline constraints

bility to meet Microsoft, customer and/or government security screening requirements are required for this role.

These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Key Responsibilities:

* Work across teams: partner with the engineering teams, support and devops to make sure we have the right tools and telemetry for new releases or features.
* Communicate clearly about projects and proactively communicate risks
* Analyze and translate requirements into clear direction for engineering teams
* Lead customer focused design initiatives for the engineering team to enable better support of customers and develop ad hoc solutions where needed to keep the business running.
* Translate learnings into training which can be applied to frontline support

About Microsoft

Microsoft is a technology company that develops and supports software, services, and devices.

Headquarters
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144000 employees
Microsoft

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