Escalation Engineer Microsoft
Redmond, WA

Job Description

Love working with new services, support in the cloud? Customer obsessed? Collaborator? Communicator? Writer? Troubleshooter? Then come & join the Azure Beta team.

We're looking for a strong engineer that wants to put their skills to use to help shape new Azure products. Work with engineering teams on new services, offerings and features and be the voice of the customer and support to make sure that the right supportability features are built into the product. Come be part of the Azure revolution as the platform expands to provide broader capabilities to customers.

The Ideal candidate would have the following qualifications:

Minimum of 3-5 years' experience with a combination of the following:

BA/BS in Business or Computer Science

Experience supporting an Azure service

Experience with writing code, automation

Experience converging data from multiple data sources

Experience deploying, configuring and operating enterprise cloud applications

Devops experience on an Azure service

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Key Responsibilities:

Work across teams: partner with the engineering teams and support to make sure we have the right tools, telemetry, documentation and readiness material for new releases/features for customers and support engineers

Deep dive into the new service and identify scenarios, tooling gaps, training and readiness needs

Analyze and translate gaps into clear requirements for engineering teams

Communicate clearly about projects and proactively communicate risks

Lead customer focused design initiatives for the engineering team to enable better support of customers