Job Directory Data Analyst, Income Processing

Data Analyst, Income Processing
Los Angeles, CA

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Job Description

Wedbush Securities is one of the nation's largest full-service investment banking and brokerage firms. We provide innovative financial solutions through our Private Client Services, Capital Markets and Clearing & Execution divisions. We are seeking a Helpdesk/Desktop Support Technician for our San Francisco office.

Responsibilities include, but are not limited to:

* Handle in-bound helpdesk calls from within the San Francisco office as well as our Los Angeles headquarters, remote offices, correspondent firms, end users and clients
* Resolve customer issues by applying advanced techniques to identify problems, troubleshoot, and provide solutions related to application usability
* Configure devices, drivers, and network printers
* Install operating systems and business applications
* Complete troubleshooting tickets to upkeep helpdesk documentation
* Assist in the installation and configuration of desktop and laptop hardware and software
* Participate in IT projects, other duties and special projects as assigned

Experience and Skills

* BA/BS degree highly preferred
* Financial service industry helpdesk/desktop support a plus
* Advance PC hardware and software skills
* Proficient at installation, build, upgrade and troubleshooting with PC hardware, software, printer and network related issues
* Knowledge of Windows 7/8/10 OS and MS Office product (installation and advanced troubleshooting)
* Moderate network router and switch skills
* Knowledge of network protocol and topology such as but not limited to IP, TCI/IP, BGP, VoIP, Cisco, FortiNet, VPN, MPLS, DIA and etc
* Extremely strong verbal and written communication skills
* Ability to communicate effectively and with all levels of corporate personnel and management
* Must be a highly resourceful and effective IT problem-solver
* Highly responsive and dedicated to providing excellent customer service
* Phone or call center experience a plus

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