Job Directory EQM Project Manager

EQM Project Manager
Rosslyn, VA

Companies like
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.


Job Description

Wanted: A motivated IT Service Management subject matter expert with a Secret Clearance to work with a collaborative team of skilled analysts, service desk technicians, and systems engineers.

As an IT Service Management SME, you will:

* Provide critical support in protecting our country.
* Work with a team of driven, supportive and highly skilled professionals.
* Receive a robust benefits package that includes an Employee Stock Ownership Plan!
* Be part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.

A week in the life of an IT Service Management SME:

* Manage analysis of current state of service desk and data center support teams to determine ITIL maturity and identify areas for process improvement to drive higher quality of service delivery.
* Based on process reviews, develop recommendations and the plans to implement them.
* Create knowledge articles and SOPs.
* Conduct process training sessions for team staff.
* Develop and possibly present briefings to Government customers on

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Our employee-owners are encouraged to make a difference, implement new ideas in a collaborative environment, and focus on mission critical success. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. AWARDED BEST OF THE BEST by U.S. Veterans Magazine and TOP 10 MILITARY FRIENDLY COMPANY by, Join us!

Job Requirements

* U.S. Citizenship and have or ability to obtain a Secret clearance.
* Minimum 10 years of experience in IT service delivery to include complex systems and software programs
* Proven expertise with ITIL service delivery framework.
* 7-10 years of experience using ITSM tools, such as, HPSM, Remedy, or Service Now.
* Earn ITIL Practitioner certificate within 6 months of hire
* Part Time Telecommuting available - work on site (Rosslyn, VA) three days per week

Required Skills/Knowledge:

* Expertise in process analysis and reporting using ITIL v3 framework
* Ability to successfully implement IT Service Management practices tailored to medium or large IT teams
* Expertise with formulating, applying, monitoring, and enforcing KPIs and SLAs
* Expertise in Event, Incident, Change and Problem Management
* Proficiency with MS Office tools (Word, Excel, PowerPoint, Visio)

Preferred working knowledge/certifications:

* ITIL v4 Foundations
* ITIL Practitioner
* HP Service Manager
* Service Now ITSM
* Configuration and change management

EOE M/F/Disability/Veterans

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.