General Technical Skills: Develops proficient technical competence for assigned services and systems while grasping the integration and interaction of all supported services and systems. Provides technical guidance and support for computing platforms and systems integration. Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use. Provides diagnostic skills and expertise to coordinate problem determination and solution, including vendors and manufacturers, across the full range of NMHC server/distributed system IT environment. Customer Service: Responds thoroughly and promptly to customer needs as defined in conjunction with our customers. Follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, etc.). Works effectively in supporting the application teams with project and support activities. Actively participates and communicates with the project teams. Prepares and delivers effective support by seeking a thorough understanding of the team's goals and objectives. Understands the business and clinical processes at NMHC and the operational environments of assigned customers. Communication Skills: Communicates clearly, responsively, and purposely with customers and team members. Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions. Planning: Supports system-to-network connectivity and interfacing to assure stable integration of the NMHC distributed system IT environment. Analyzes business requirements, recommends system changes, writes technical specifications and implements systems and system changes to address changing application requirements. Provides technical support including the identification and implementation of NMHC best practice standards. Personal and Staff Development: Contributes to on-going process to integrate vendor, manufacturer and point-expertise technical knowledge into NMHC. Seeks to improve talents and skills consistent with overall IS direction. Provides mentoring and acts as a resource for others on the immediate team, as well as members of the application teams. Teamwork: Focuses on IS team success and promotes collaborative efforts with others. Shifts among different technical and project roles as required by situation. Adapts well to rapid change and multiple priorities. Contributes to the IS Knowledge Repository.
Required: Bachelors in computer science or related field (or equivalent experience). 1-3 years' experience in core discipline. 1-3 years technical experience. Excellent verbal and written communications skills. Preferred: 1-3 years' experience in core discipline in the healthcare industry.
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