Epic Application Support Analyst - (Recent College Grad)
Dallas, TX

Job Description

The Epic Application Support Analyst serves as a liaison between end-users, project team members, and other IS resources while providing exemplary customer service and Epic application support in assigned Epic module. The Epic Application Support Analyst provides onsite go-live support, upgrade support, and ongoing application support and optimization. The Epic Application Support Analyst responds to help desk tickets and end user requests. The Epic Application Support Analyst identifies and resolves issues through analyzing business issues/requirements, analyzing workflows, and synthesizing key messages. The Epic Application Support Analyst may assist with onsite end-user training for go-live preparation and ongoing application training.

The ideal Epic Application Support Analyst will hold a Bachelor's degree or equivalent experience combined with demonstrated customer-oriented service excellence principals and the ability to work well in a team environment. The ideal Epic Application Support Analyst will be able to execute complex tasks through organization and details driven approach. The ideal candidate will be a quick learner of the Epic application to develop an understanding of end user workflow to build, test, and train in assigned Epic application. The ideal Epic Application Support Analyst will be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

* Location/Facility - Baylor Scott & White Health, Corporate, Bryan Tower, Dallas

For more information on the facility, please click our Locations link.


* Specialty/Department/Practice - Information Technology - Epic Applications


* Shift/Schedule - Full-Time, Days


* Benefits - Our competitive benefits package includes*:


* Immediate eligibility for health and welfare benefits


* 401(k) savings plan with dollar-for-dollar match up to 5%


* Tuition Reimbursement


* PTO accrual beginning Day 1


* Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!

* Bachelor's degree or equivalent experience required
* Must be able to obtain Epic Certification within 1 year of employment