Epic Application Support Analyst
Dallas, TX

Job Description

The Epic App Support Analyst primary responsibility is to conduct classroom training for end users, provide go-live support, and conduct ongoing support of the application. The Epic App Support Analyst position is required to have a multitude of skills including presentation, collaboration with multiple teams and the ability to provide exemplary customer service by troubleshooting user issues. The Epic App Support Analyst is the central point of communication for assigned issues and coordinates all activities on behalf of the IS organization. He/she assists with the analysis, recommendations for corrective actions and resolution of problems within the software applications, and provides support for normal maintenance of upgrades, and system maintenance. The Epic App Support Analyst effectively provides on-site go-live support, upgrade support and ongoing application support and optimization.

The ideal candidate for The Epic App Support Analyst must be able to solve problems by analyzing business issues/requirements, analyzing workflows and synthesizing key messages and have excellent verbal and written communication skills.

* Location/Facility - Dallas, TX

For more information on the facility, please click our Locations link.


* Specialty/Department/Practice - Corporate


* Shift/Schedule - Day Shift


* Benefits - Our competitive benefits package includes*:


* Immediate eligibility for health and welfare benefits


* 401(k) savings plan with dollar-for-dollar match up to 5%


* Tuition Reimbursement


* PTO accrual beginning Day 1


* Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!

* Bachelor's or Equivalent Experience