Epic Application Coord/Analyst, Pat Throughput & Rev Sys (Res Hosp Billing)
Plymouth, MA

Job Description

* Acts as the primary support contact for the application's end-users;


* Identifies issues that arise in their application area as well as issues that impact other application teams, and works to resolve them;


* Guides workflow design, build, and testing of the system; analyzes other technical issues associated with Epic software;


* Provides analysis on system design specifications and system/product evaluation;


* Identifies and implements requested changes to the system;


* Serves as liaison between end users' workflow needs and Epic implementation staff;


* Maintains regular communication with Epic representatives, including participating in weekly project team meetings;


* Works with Epic representatives, CCHC business units, and end users to ensure the system meets CCHC's business needs in regards to the project deliverables and timeline;


* Develops an understanding of operational needs to set the direction for CCHC's workflows by attending site visits, validation sessions, and other integrated sessions;


* Translates business needs into system functionality requirements through application configuration and build activities;


* Creates and maintains high quality system, report, and interface test scripts;


* Participates in training and working with end users;


* Troubleshoots problems and questions;


* Reviews the status of projects and issues on an ongoing basis with leadership;


* Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones;


* Develops and implements data queries and reports as needed;


* Develops customer and system documentation as required;


* Follows appropriate departmental change control procedures and protocols;


* Follows established Information Technology Infrastructure Library (ITIL) process for documentation and delivery of support services, with proper documentation using ITS Service Management software (Service Now);


* Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers;


* Performs and completes other duties as assigned.


* Bachelor's degree in healthcare or related field, or equivalent combination of education and experience;


* CDM build and maintenance experience preferred;


* Must be able to obtain Epic certification as outlined by program requirements;


* Minimum of five (5) years of related experience, including experience with healthcare information systems and clinical operations;


* Solid understanding of clinical workflow relevant to assigned application team;


* Experience in developing and integrating business processes;


* Demonstrated flexibility with respect to changing end-user business needs;


* Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible;


* Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner;


* Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others;


* Ability to communicate information clearly and concisely with project leadership and subject matter experts;


* Ability to gain trust and establish effective relationships with Epic counterparts;


* Ability and willingness to learn new software and systems;


* Ability to understand and develop complex technical system configurations and workflows independently;


* Ability to listen attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy;


* Seeks, logically examines, and interprets information from different sources to determine a problem's cause and develops a course of action to resolve the problem and to prevent its recurrence;


* Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures;


* Ability to interact with clinical or business areas to gather and understand workflow and technical requirements;


* Ability to work flexible schedules to meet job requirements; requires occasional after hours support.