Entry Level Support Advisor- Irving, TX
Irving, TX

Job Description

Responsibilities

Great opportunity to break into the security field with Check Point Software Technologies, Inc., the leader in securing the Internet. This is a high-level global support center position for Internet security products, located near the DFW Airport in Irving, TX.

Intensive 8-week training course involving classroom and hands-on experience. The position will provide customer and technical support for assigned security products through inbound phone, email, and web requests. Independently identifies, troubleshoots, documents, and replicates customer problems and then escalates complex problems in accordance with internal processes. Tracks resolution through a problem-solving cycle. Keeps affected parties informed of progress and resolution.

There is a strong focus on candidates who can speak Spanish or Portuguese.

Desired Background

* BS/MS Computer Science or 25 credit hours of network (TCP/IP) and Information Security related courses preferred.
* 2+ years ISP Support or related networking position will be considered in lieu of coursework.
* Knowledge of UNIX operating system Solaris, Linux or Windows 2000 Administration.
* Knowledge of TCP/IP networking. DNS, DHCP and security protocols (IKE AES).
* Strong verbal, written, and interpersonal communication skills.
* Ability to troubleshoot and resolve problems in a technical team-oriented environment.
* Ability to demonstrate customer empathy, good customer diplomacy skills and problem ownership.
* CCNA certification preferred.
* Cisco IOS experience preferred.
* Ability to speak English and Spanish preferred

EOE M/F/Veterans/Disabled