Engnr 2 - Sys Engnr
Washington, DC

Job Description

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. Job Description SummaryThe Windows Messaging Engineer position is focusing on design and implementation of support technologies for an enterprise email system, Exchange/O365, Active Directory and remediation of the existing environment. Responsibilities: •Working knowledge of Microsoft Windows 2008/2012/2016, DNS, DHCP, WINS Active Directory, Exchange, Office 365. •Working knowledge on patching and monitoring systems. (SCCM, SCOM, and Solarwinds)•Experience with Skype for Business 2015 architecture, implementation and maintenance. •Experience with Office 365 and Azure AD strongly preferred. •Experience with PowerShell •Must be able to successfully execute against project tasks and deliverables. •Must be able to create and maintain clear and easily understandable documentation for the current and proposed state of systems within the scope of the position. •Basic understanding of networking, firewalls, and security. •Ability to analyze, propose, and implement complex workflows and process improvements. •Responsibility for up-time and restoration of service in an enterprise environment. •Experience adhering to a change management process for all production changes. •Must have strong written and verbal communication skills, as well as the ability to coordinate multiple demands and be highly self-motivated. •Demonstrated experience providing excellent customer service in a professional environment. •Experience logging, tracking, and resolving issues within a ticketing system such as ServiceNow or Remedy. •Provide training and support to employees when necessary•Provide a high level of technical understanding for problem solving and troubleshooting•Interact with Hardware and Software vendors to address issues when necessary•Use escalation standards and personal judgment to ensure timely resolution of problems•Accept and resolve escalated trouble tickets from Service Desk and other teams.•Work afternoon shift with On-Call shift rotations with other members of the department•Use expertise on managing and resolving issues that arrive with exchange/O365 Microsoft systems. The Ideal Candidate will possess the Following Additional Education and Experience:•Bachelor's Degree from an accredited college or university in Computer Science or related field required, equivalent years of experience will be considered in lieu of degree•At least two (2) to five (5) years' experience working in a large (> 20K users) Windows environment.•Experience with Windows, Windows Server, Microsoft technology, Azure, O365, and Exchange.•Organizational Skills (ability to organize large amounts of data in a logical manner)•Excellent Troubleshooting Skills.•Strong communication skills•Excellent documentation skills are required•Ability to convey technical concepts to non-technical executives and managers•Competent administrator of mixed-technology solutions•Act as part of a structured operations team in support of resolving technical issues•Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects requiredPhysical Requirements:•Work is performed in a fast-paced Information Technology environment•Ability to lift or transport items weighing up to 40 lbs.Additional Requirements as per contract/client:•Ability to obtain and maintain a Public Trust - Moderate Risk security clearance•GC Holder / US Citizens only

Computer Professional Job Profile

* Typically requires a Bachelor's degree and a minimum of 2 years of related work experience; or an advanced degree without experience; or equivalent work experience.
* Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
* Exercises judgement within defined procedures and practices to determine appropriate action.
* Builds productive internal/external working relationships.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.