Engineer, Data Center Operations
Chicago, IL

Job Description

Job Purpose

The Engineer, Data Center Operations (DCOE) is primarily responsible for ensuring that all activities carried out in the Data Center & Access Centers conform to Data Center procedures and industry best practices.

The DCOE will carry out Data Center duties as directed. These duties could be project-based or tasks received via incident management or workflow management tools. In all cases, the DCOE will ensure that change control rules are followed and support documentation is appropriate and correct.

This role will also be responsible for carrying out daily checks in their areas of responsibility, which includes maintaining security, managing third parties, ensuring all work activity is captured and updates entered into the Data Center management tool, or into the workflow management/incident management tool, Service Now.

Support and execute all Data Center capacity management for cables and hardware on behalf of the Data Center Engineering & Operations teams such that each item is recorded in a central database/spread sheet; this will be done for ICE and ICE colocation customers.

Key Responsibilities

* Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice
* Repair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment
* Execution of all work to Data Center processes & procedures
* Manage the goods in/out process for the storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage
* Receipt of damaged/failed hardware internally and replacement through Return Merchandise Authorization (RMA) process
* Carry out monthly audits of items in storage and produce a report of all anomalies
* Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased, etc.)
* Ensure all records are updated following any installations, moves or changes
* Carry out daily housekeeping checks of the data halls and record their findings
* Control Data Center stocks (copper/fiber patch leads, patch panels, connectors, etc.) and report appropriately
* To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA's & SLA's
* Support staff hours will be 3PM to 12AM CST

Knowledge and Experience

* Pro-active and flexible with ability to work either as part of a team or as an individual
* Effective written and verbal communication at all levels
* Strong attention to detail
* Desire to learn and progress within the company
* Experience with hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards, with preference given to the following qualifications
* HP Accredited Platform Specialist
* Systimax Installation & Maintenance ND3361
* Corning NPI Membership


* 5+ years of experience working in Data Center environments
* Basic network knowledge and good experience of a broad range of IT hardware; particularly Juniper and HP
* Understanding of IP networks
* Experience with working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes
* Good experience using Microsoft Office and CRM databases
* Ability to prioritize effectively
* Ability to manage 3rd party contract staff/companies working within the DC
* Excellent time management skills

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status

Additional Information

* Job Type: Standard
* Schedule: Full-time