End User Support Manager
Arlington, VA

Job Description

Vaxcom Services, Inc.

www.vaxcom.com

Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community with subject matter expertise in the areas of Technical/IT Services, Operations, and Intelligence Services.

Clearance Requirement:

Active TS/SCI clearance is required.

End User Support Manager Arlington, VA

Vaxcom is seeking an End User Support Manager will provide quality and professional support to office and field-based users. This position is responsible for receiving and responding to issues assigned via the support request ticketing system. This position will also deploy and troubleshoot desktops, laptops, operating systems, and applications supported by the Information Technology Team.

Responsibilities:

Managing information technology staff by communicating job expectations; planning, monitoring, and appraising job results; coaching and counseling employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Required Skills:

6+ years related experience supporting Tier 2 Helpdesk services

Experience with Windows OS (Win 7 - Win10)

Experience with Microsoft Exchange 2010 and Microsoft Office 2010 applications

Hands-on troubleshooting experience within a LAN/WAN environment

Desired Skills:

Experience working with Altiris and/or HP Openview

Required Education:

Six (6) or more years of Systems Administration/Engineering experience with a Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or related degree OR Master's degree with 4 years of related experience.

Professional experience may be considered in lieu of a degree.

Vaxcom is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

For additional information about Vaxcom Services Inc., Xator Corporation or the position, please email John at john.reidy@xatorcorp.com.