EDI Support Analyst - I - Are you ready to make a difference?
School Specialty is dedicated to changing education for the better. That means working closely with educators, sharing experience, and traveling into unchartered territories together. - Are you ready to join us on the journey?
We are looking for a Support Analyst that is proficient in support analysis and process improvements. The primary focus of the Support Analyst I is to responsible for working as part of a support team collaborating with business users, IT resources and support vendors to resolve application issues. The SA I position is accountable for monitoring alerts and support SLA's. Attending weekly business user group meetings to help understand and resolved outstanding business support issues. An SA I is required to learn business processes, create documentation and learn cross functional duties. This position is located in Appleton Wisconsin, no relocation or sponsorship provided.
We are looking for a highly motivated professional that wants to be part of a winning team. We give you the opportunity to work at a company where you can contribute, grow, and make your own path to success. The rest is up to you.
Summary of Primary Responsibilities
Develop relationships with business users and support vendors collaborating with them to resolve support issues. Escalate and manage high/urgent priority issues until resolution. Work with EDI support vendor to resolve any operational issues. Coordinate and test all EDI implementations with new EDI partners. Analyze, design and develop specifications for enhancements to interfaces and maps. Develop, document and maintain business system support processes and workflows. Liaison between EDI Support and internal business users Work with the business to understand and prioritize small business applications enhancements Work closely with the business, IT and support vendors to schedule/coordinate code deployments, upgrades, patching and maintenance.
Change is part of our daily routine, which means you have the chance to leverage your creativity and imagination every day. You'll be encouraged to push the envelope, to lead through action, and to innovate regardless of your role. We're shooting for nothing short of greatness. These aren't just words, this is how we work. Are you up for it?
Minimum Experience Requirements
Bachelor's degree / equivalent work experience 5 years of progressive analyst and support experience in a varied background of enterprise systems such as ERP, On-Line Curriculum or e-commerce. 2 years' experience working in scrum teams, leading of story creation and working in an Agile environment.
Bachelor's degree / equivalent work experience 2 years of business work experience or analyst / support experience with EDI, EDI languages and general knowledge of supply chain management.
Customer focus with excellent communication skills. Completing support procedure documentation utilizing effective verbal and written communication skills Support routine day to day interactions with vendor partners Coordinate and test implementations with business and /or new vendor partners. Experience with EDI, EDI Mapping and EDI Languages. Working knowledge of EDI standards (X12, XML) Coordination of support projects (e.g. code moves, upgrades) Take accountability for assignment completion Participate in peer reviews of their deliverables to ensure successful completion
NICE TO HAVE:
Jira experience. Experience working in scrum teams and working in an agile environment.
We're determined to positively impact the future, one child at a time. If you share our passion, we need to talk.
Imagine what we could do together.
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Drives Results - Consistently achieving results, even under tough circumstances.
Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. School Specialty, Inc. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment. EEO/AA including Vets and Disabled If you need a reasonable accommodation for any part of the employment process, please contact us by email at Opportunities@SchoolSpecialty.com and let us know the nature of your request and your contact information.
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