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eCommerce Specialist Innerworkings
Chicago, IL

InnerWorkings, Inc. is the marketing execution firm serving brands across a wide range of industries.

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About Innerworkings

Job Description

ECommerce Specialist

The eCommerce Specialist will be responsible for configuring, launching, and maintaining eCommerce platforms for our clients. This individual will be responsible for the day-to-day maintenance of assigned eCommerce platforms, uploading new product information and responding to client requests. The position requires a candidate who has great technical, problem-solving, and communication skills, in addition to a strong desire to learn about eCommerce technology. The role will include technology and platform-specific training, as well as on-going knowledge sharing.


* Configure, set up, and maintain our eCommerce websites on VALO, Legacy eStore, and Four51
* Configure and maintain demo websites for use by our Tech Solutions team in acquiring new business
* Load product and user data onto the eCommerce sites
* Create and update complex variable data templates for sites that accept end-user input
* Collect and format customer-provided design files to publish on eCommerce sites
* Provide technical and eCommerce administration assistance for our internal teams
* Remain current with all new technology enhancements deployed to the VALO platform each month
* Test new technology features for bugs and functionality after each Sprint release and share feedback with Development team
* Provide technical writeup of new features and enhancements for eCommerce team training
* Build and maintain site-specific SOP pages for every active site and each new site at go-live
* Review SOW's for new site builds with internal teams to ensure accuracy of scope requirements against technology capabilities
* Effectively and accurately track work hours by account to allow for successful client billing each quarter
* QC work of team members ensuring accurate and efficient turn time for incoming requests
* Document operational workflows


* 1+ years of professional work experience
* Bachelor's Degree in related discipline
* Experience managing customer projects
* Ability to multi-task to manage various client requests at once
* Quick learner with a strong desire to learn eCommerce technology to grow with this position
* Technical aptitude with ability to grasp technology concepts around eCommerce platforms
* Past experience in Technology, Project Management, or Technical Support role is desired
* Intermediate knowledge of Microsoft Excel
* Experience with Adobe Creative Suite applications, such as Photoshop, Illustrator, or Acrobat is desired
* Strong verbal and written communication skills
* Strong attention to detail and organizational skills
* Experience excelling within fast paced, high energy environments
* Entrepreneurial minded with an internal drive to continuously hit goals and succeed

About Innerworkings

InnerWorkings, Inc. is the marketing execution firm serving brands across a wide range of industries.

5000 employees

600 west chicago avenue

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