The eCommerce Specialist will be responsible for configuring, launching, and maintaining eCommerce platforms for our clients. This individual will be responsible for the day-to-day maintenance of assigned eCommerce platforms, uploading new product information and responding to client requests. The position requires a candidate who has great technical, problem-solving, and communication skills, in addition to a strong desire to learn about eCommerce technology. The role will include technology and platform-specific training, as well as on-going knowledge sharing.
* Configure, set up, and maintain our eCommerce websites on VALO, Legacy eStore, and Four51 * Configure and maintain demo websites for use by our Tech Solutions team in acquiring new business * Load product and user data onto the eCommerce sites * Create and update complex variable data templates for sites that accept end-user input * Collect and format customer-provided design files to publish on eCommerce sites * Provide technical and eCommerce administration assistance for our internal teams * Remain current with all new technology enhancements deployed to the VALO platform each month * Test new technology features for bugs and functionality after each Sprint release and share feedback with Development team * Provide technical writeup of new features and enhancements for eCommerce team training * Build and maintain site-specific SOP pages for every active site and each new site at go-live * Review SOW's for new site builds with internal teams to ensure accuracy of scope requirements against technology capabilities * Effectively and accurately track work hours by account to allow for successful client billing each quarter * QC work of team members ensuring accurate and efficient turn time for incoming requests * Document operational workflows
* 1+ years of professional work experience * Bachelor's Degree in related discipline * Experience managing customer projects * Ability to multi-task to manage various client requests at once * Quick learner with a strong desire to learn eCommerce technology to grow with this position * Technical aptitude with ability to grasp technology concepts around eCommerce platforms * Past experience in Technology, Project Management, or Technical Support role is desired * Intermediate knowledge of Microsoft Excel * Experience with Adobe Creative Suite applications, such as Photoshop, Illustrator, or Acrobat is desired * Strong verbal and written communication skills * Strong attention to detail and organizational skills * Experience excelling within fast paced, high energy environments * Entrepreneurial minded with an internal drive to continuously hit goals and succeed
InnerWorkings, Inc. is the marketing execution firm serving brands across a wide range of industries.