Job Directory Ecommerce Operations Specialist

Ecommerce Operations Specialist
West Newton, MA

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Job Description

The Ecommerce Operations Specialist will support the overall Ecommerce team, with direct responsibility for site content execution. You will be the go to person to ensure all site content is accurately scheduled and uploaded on the site. We are a small entrepreneurial team that is looking for an enthusiastic expert to manage the site content on our SFCC (Demandware) platform. Experience on the SFCC (Demandware) platform is highly desired.


* Execute content set up including but not limited to homepage, dual gender landing pages, site banners and unique landing pages based on design comps
* Manage site refreshes, including overall content refreshes, weekly product and content updates along with day-to-day site and business needs
* Understand the content management system and its merchandising ability and potential
* Test and QA digital promotions and creative assets to ensure proper functionality and user experience
* Develop and implement site content and replication calendar
* Partner with specific vendors for data management and uploads
* Provide support to Site Merchandising team to execute setup and maintenance of product within site platform
* Ensure copy and site are optimized for SEO.
* Partner with Ecommerce team and related partners to resolve QC related issues on storefront.
* Collaborate with cross functional Ecommerce team to ensure business needs are met
* Work cross-functionally to troubleshoot and resolve issues as they arise
* Special projects as assigned


* Bachelor's degree required

* 3+ years of relevant Ecommerce content management experience

* Understanding and working knowledge of HTML, CSS and JavaScript.
* Experience with an enterprise-level CMS or Ecommerce platform, preferably SFCC (Demandware).
* Excellent attention to detail.
* Must be relentless in maintaining a high level of quality throughout the website.
* Highly organized and calendar driven, with the ability to handle many competing priorities
* Impeccable communication skills, both verbal and written with a high level of creativity and attention to detail
* Results oriented, excellent ability to utilize and manage the organizations resources to achieve goals
* Experience in A/B testing, and retail industry are a plus

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