AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you'll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.
About The Role
Domain Architects form the core of AppDynamics' Pre-Sales Field Architecture team. DAs are experienced and motivated technologists with a drive for research and experimentation. They possess strong interpersonal and presentation skills in interacting with customers, from developers and technical staff to C level executives. DAs possess and develop their deep technical skills in necessary areas ahead of time or on demand as customer environments arise. Collaborating with other Solution Architects as well as Sales Engineers and Sales, DAs work on the most complicated and technical environments at customers across North America. This position specializes specifically on AppDynamics' Business IQ (BiQ) and front end monitoring technologies (Browser monitoring and analytics) and will be called upon to:
* Collect, track and build business use cases to monitor with AppDynamics' BiQ platform * Communicate effectively to business and technical audiences at customers and suggest use cases for business monitoring with BiQ on the fly, taking from prior experiences and already documented use cases * Have a brain for business processes and value at customers in order to adapt AppDynamics' monitoring products to business outcomes * Have deep technical knowledge of the BiQ product, limitations and architecture * Have deep technical knowledge of browser technologies and monitoring * Demonstrate their deep technical knowledge to knock customers' socks off and establish AppDynamics as the best possible partner * Provide feedback to Product Management as well as stay several steps in front of the rest of the Sales Engineering organization in terms of roadmap, upcoming features and advanced product capabilities
Above all else, DAs love to take apart technology, understand it, and mold it to the needs of the team and the customer. This particular DA role also requires a business focus and savvy with a focus on AppDynamics' business monitoring capabilities. To that end, the DAs will have demonstrated a track record of understanding and positively impacting business operations. They should also have the ability to quickly understand customers' business and craft business focused solutions, suggestions and use cases.
* Provide unparalleled technical and business use case leadership to the Field Architecture team and North American Sales Engineering organization at large * Prioritize and target accounts across North America where BiQ can be used * Engage with customers at accounts that have been targeted and research and create a use case strategy for BiQ alongside the account team(s) * Maintain a library of use cases/dashboards/materials to leverage across the field * Drive programs to instill this knowledge and business mindset into the SE team at large * Work closely with other team members to drive BiQ adoption or provide technical expertise on front-end technologies * Lead or co-lead business monitoring sessions and workshops with customers * Craft and/or deliver training content to the Sales Engineering organization at large
Remote presence anywhere in the United States or Canada.
Required travel - 10-15%
* Medical, dental, vision coverage * 401k match (4.5%) * Wellness perks (gym, hobbies, education, store discounts, personal finance) * 4 weeks PTO, 5 days VTO, 14 holidays (including 1 birthday PTO and 1 floating holiday) * Mandatory company shut down between Christmas and New Years * Weekly catered breakfast and lunch, and all the snacks, fruits and drinks you can handle, monthly happy hour events, and weekly massages
Just a note
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AppDynamics is a company that develops application performance management solutions.