Distribution Center Help Desk
Denton, TX

Job Description

Distribution Center Help Desk

3833 Airport Rd., Denton, TX 76207

Part-Time Shift(s): Monday-Friday 12pm-6pm

OVERVIEW:

Working as Part-Time Distribution Center Help Desk, you will provide assistance to Fastenal branches by responding to Help Desk calls. This is an entry-level position based out of our distribution center located at 3833 Airport Rd., Denton, TX 76207.

RESPONSIBILITIES:

The duties and responsibilities of this position include, but are not limited to:

o Contacting customers via email and telephone

o Retrieving product for walk-in customers

o Auditing inventory

o Responding to support emails and FastHelp tickets

o Complying with safety regulations

REQUIRED POSITION QUALIFICATIONS:

The following skills and qualifications are required for this position:

o Prior administrative/customer service experience OR industry experience and product knowledge

o Excellent written and oral communication skills

o Proficient using Microsoft Office Suite

o Highly motivated, self-directed, and customer service oriented

o Demonstrate strong attention to detail and math aptitude

o Ability to learn and perform multiple tasks in a fast paced environment

o Ability to work independently as well as in a team environment

o Willingness and ability to work a flexible schedule

o Demonstrate our core values of ambition, innovation, integrity and teamwork

o Ability to lift, slide and lower packages that typically weigh 25lbs-50lbs

o Ability to pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY).

ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to approximately 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.