Dispute Analyst I
Frisco, TX

Job Description

The Dispute Analysts I position is responsible for handling incoming chargebacks, reviewing documentation, performing research, entering re-presentments, and handling pre-arbitration cases on behalf of our clients for multiple networks on the acquirer side.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Print out and review daily incoming documentation in response to chargeback notifications
* Review incoming journals and validate if the documentation supports filing a re-presentment with the networks
* Review transaction to determine the appropriate network routing of the transaction and then ensure network re-presentment rules are met before submitting to the network for credit.
* Perform any necessary research and look up specific transaction details that need to be included with the re-presentment case
* Process re-presentments daily and within network timeframes
* Research and process pre-arbitrations within network timeframes
* Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and also to resolve daily match and kill Settlement variances.
* Keep up to date on industry information, system changes, network rules and compliance issues.
* Respond to requests and maintain open communications between team, account managers and external customers.
* Scan all documentation and archive in Chargeback folder daily to ensure the data and documentation is available for internal use
* Assist other team members and perform other tasks within the department as required by management

SYSTEMS INVOLVED

* Pulse PIX2 System
* Shazam Access
* Visa VROL System
* MasterCard Single Transaction Manager and MasterCom
* Star Station
* Fiserv's Client Workstation
* CU24 - Data Navigator
* NYCE Info Manager
* Planet Payment
* CDS Exception Manager
* CDS Webtools
* CDS Intranet

EDUCATION, EXPERIENCE, REQUIREMENTS

* 1-2 years of experience in chargeback processing preferred
* Knowledge of Visa, MasterCard, STAR, ACCEL, AFFN, CU24, Shazam, NYCE, and Pulse networks chargeback rules and regulations
* Excellent attention to detail and organizational skills
* Ability to meet deadlines
* Strong written and oral communication skills
* Proficient in MS Word and MS Excel
* Ability to work in an environment with daily changes
* Ability to be self-motivated and quickly learn new procedures.
* Excellent problem-solving skills
* Must be able to work well with others, specifically with a team
* Ability to work overtime, holidays and weekends as required

About Cardtronics

EOE/Minorities/Females/Vet/Disability

Location: U.S. in Frisco, TX