Director of Resident Solution Architecture (Growth & Strategic Accounts) Databricks
San Francisco, CA

Job Description

Mission

As a member of the Customer Success organization, the Director of Resident Solutions Architecture is a lead role on the Strategic Growth and Adoption team, responsible for core aspects of net retention (increase growth, decrease churn), including player-coach responsibilities with Resident Solutions Architects. You will provide strategic leadership and direction for the delivery of post-sales services and support to Databricks high-value customers.

Outcomes

* Achieve regional team targets for growth and adoption in strategic accounts
* The primary goal for the role will be to grow platform usage and prevent churn in strategic accounts through owning and retiring a regional growth quota.
* Partner with account executives and customer success leaders while guiding Resident Solutions Architects to identify and grow platform adoption initiatives.
* Participate in the resolution of customer concerns on strategic accounts.
* Develop and oversee team programs
* Analyze operational processes, escalation procedures and perform training needs assessments for identifying opportunities for services delivery improvements and value add to customers.
* Hire and manage Resident Solutions Architects
* Manage a team of Resident Solution Architects to achieve team and company goals.
* Act in a player-coach capacity, including handling escalations, mentoring team members, building a career path for them etc.
* Develop standard operating procedures for efficient team operations.
* Billable project management
* Serve in a billable project manager role for strategic customers.
* Partner with Professional Services organization to provide resource allocation for billable engagements.

Competencies

* 5+ years of management experience as a managing consultant / delivery teams or solution architects.
* Minimum 5 years individual contributor experience as a hands on technical solutions architect that will enable you to act in a player-coach capacity with technical architects that report to you.
* Experience driving software platform adoption in Fortune 500 organization in verticals such as: Finance, Media, Retail, Telco, Energy, Healthcare.
* Able to design and implement a project schedule, and able to handle multiple urgent priorities.
* Self-motivated with a proven track record of customer engagement.
* Organized and analytical, adept at working in a fast-paced team environment.
* Solid understanding of Databricks products, Spark ecosystem, and direct competitors.
* Outstanding communication and customer relationship skills.
* Excellent organization skills and ability to multitask in a fast-paced startup environment.
* Demonstrated analytical and problem solving skills, especially in big data solutions architecture.
* Up to 30% of travel required.

Preferred Competencies

* Experience as a pre-sales solutions architect or senior technical account manager.
* Experience with business value consulting or solution selling; driving renewals and up-sells in accounts.
* Strong presentation and communication skills.
* Experience translating customer business requirements and converting them into technical roadmaps.
* Experience using CRM or PSA systems (preferably Salesforce).
* Software Engineering experience.
* Masters Degree in Computer Science strongly preferred.

Benefits

* Medical, dental, vision
* 401k Retirement Plan
* Unlimited Paid Time Off
* Catered lunch (everyday), snacks, and drinks
* Gym reimbursement
* Employee referral bonus program
* Awesome coworkers
* Maternity and paternity plans

About Databricks

Databricks' mission is to accelerate innovation for its customers by unifying Data Science, Engineering and Business. Founded by the original creators of Apache Spark™, Databricks provides a Unified Analytics Platform for data science teams to collaborate with data engineering and lines of business to build data products. Users achieve faster time-to-value with Databricks by creating analytic workflows that go from ETL and interactive exploration to production. The company also makes it easier for its users to focus on their data by providing a fully managed, scalable, and secure cloud infrastructure that reduces operational complexity and total cost of ownership. Databricks, venture-backed by Andreessen Horowitz, NEA and Battery Ventures, among others, has a global customer base that includes Salesforce, Viacom, Shell, and HP. For more information, visit www.databricks.com.

Apache, Apache Spark and Spark are trademarks of the Apache Software Foundation.