Digital Project Consultant
New York, NY

Job Description

Zoovu makes complex look simple for 15M+ people every year.

We offer the leading SaaS platform to build and manage digital sales assistants for the web, mobile, chatbots, voice-enabled devices, and in-store use. These intelligent, conversational solutions engage buyers, ask the right questions in the right moment, and guide them to the right products, services or solutions.

There's a lot that goes into "making complex look simple", which is why we're looking for a Digital Project Consultant to join our Customer Success team. This is a unique opportunity to work in our buzzing office in New York together with our team of open-minded, genuinely caring professionals with many different backgrounds.

THE ROLE - Digital Project Consultant

Your responsibilities will include:

* Work with clients and internal teams on a day-to-day basis to create innovative, Digital Advice experiences
* Design solutions meeting client's business goals and manage the creative and technical implementation process
* Present the value of our solution to clients
* Use your arsenal of tools and methodologies to enhance every project you touch and add your own conceptual and solution-oriented ideas
* Build relationships with clients, understand goals and develop strategies to deliver
* Gather requirements and technical specs to prepare project timelines and scope implementation efforts
* Gain technical understanding our solution and understand client's technical requirements
* Run discovery sessions and project workshops to gather customer business objectives and challenges
* Share ideas for further development of products and services

Skills / Experience

* 2+ experience in Digital Consulting, SaaS, eCommerce or IT project management
* Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements
* Industry expertise in Financial Services, Telecom, Media & Entertainment, Retail or Electronics
* University degree, preferably in commerce, engineering, information technologies or equivalent training and job experience
* Functional expertise in modern online marketing and CRO
* Strong interpersonal and presentation skills
* Clear "achievements" vs "tasks completed"
* Challenger profile - love to debate (not argue)
* Relationship builder, good listener and problem solver
* Autonomous, multi tasking and self starter
* Keen to make a real difference in a young fast growing company
* Creative and imaginative with an attention for detail
* A passion for helping Brands achieve outstanding Customer Experience

What can we offer you?

* International, diverse and small friendly teams
* Non corporate style - no suits or chunky ties
* Office in the heart of NYC
* Fun and collaborative environment