Zoovu makes complex look simple for 15M+ people every year.
We offer the leading SaaS platform to build and manage digital sales assistants for the web, mobile, chatbots, voice-enabled devices, and in-store use. These intelligent, conversational solutions engage buyers, ask the right questions in the right moment, and guide them to the right products, services or solutions.
There's a lot that goes into "making complex look simple", which is why we're looking for a Digital Project Consultant to join our Customer Success team. This is a unique opportunity to work in our buzzing office in New York together with our team of open-minded, genuinely caring professionals with many different backgrounds.
THE ROLE - Digital Project Consultant
Your responsibilities will include:
* Work with clients and internal teams on a day-to-day basis to create innovative, Digital Advice experiences * Design solutions meeting client's business goals and manage the creative and technical implementation process * Present the value of our solution to clients * Use your arsenal of tools and methodologies to enhance every project you touch and add your own conceptual and solution-oriented ideas * Build relationships with clients, understand goals and develop strategies to deliver * Gather requirements and technical specs to prepare project timelines and scope implementation efforts * Gain technical understanding our solution and understand client's technical requirements * Run discovery sessions and project workshops to gather customer business objectives and challenges * Share ideas for further development of products and services
Skills / Experience
* 2+ experience in Digital Consulting, SaaS, eCommerce or IT project management * Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements * Industry expertise in Financial Services, Telecom, Media & Entertainment, Retail or Electronics * University degree, preferably in commerce, engineering, information technologies or equivalent training and job experience * Functional expertise in modern online marketing and CRO * Strong interpersonal and presentation skills * Clear "achievements" vs "tasks completed" * Challenger profile - love to debate (not argue) * Relationship builder, good listener and problem solver * Autonomous, multi tasking and self starter * Keen to make a real difference in a young fast growing company * Creative and imaginative with an attention for detail * A passion for helping Brands achieve outstanding Customer Experience
What can we offer you?
* International, diverse and small friendly teams * Non corporate style - no suits or chunky ties * Office in the heart of NYC * Fun and collaborative environment
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