Job Directory Digital Communications Manager

Digital Communications Manager
New York, NY

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About

Job Description

Bessemer Trust is seeking a Digital Communications Manager to enhance the client experience delivered through the firm's websites, mobile apps, and other digital interactions. This person will own the client experience across a range of digital interactions. This role is an exciting opportunity to have a significant impact on the overall Bessemer client experience, helping to define what it means to be a multifamily office in the twenty-first century.

Key Responsibilities:

* Deliver seamless, frictionless, and truly remarkable digital experiences. Including:
* Crafting digital strategies, roadmaps, and the project plans to deliver on priorities
* Collaborating within the department, with business partners, and agencies
* Channel management (websites, apps, and other digital interactions)
* User experience and content planning
* Digital production and front-end development
* Design and support for quality assurance testing (functional and content)
* Helping the team manage competing priorities
* Metrics identification, capture, and analysis


* Successful candidates will be proven leaders with experience collaborating and accomplishing goals across teams. They will establish, communicate, and embed best-in-class client experiences for Bessemer including:
* Driving progress forward on projects and meet deadlines and timing expectations
* Working with internal leadership to establish goals, performance metrics, and action plans for initiatives
* Translating needs into actionable project briefs and scopes
* Providing strategic oversight to the team for the benefit of our clients
* Reviewing and supply regular feedback on deliverables and ensure flawless execution
* Focusing the team on clear next steps
* Building positive internal and external relationships
* Knowing how to work with various audiences and bring out the best in teammates



Desired Qualifications

* Bachelor's degree
* 5-10 years of digital experience. Experience with a private wealth management company or family office is preferred.
* Client Experience, Digital Communications Program Ownership, Communication, Design Thinking, Waterfall, Scrum, Agile, Business Writing, Business Intelligence, Collaboration, and Client Service.
* Successful candidate should be proactive and show initiative in building relationships and keeping up to date with new, innovative practices in the field.
* Working knowledge of the below technologies:
* CRM Platform: Salesforce, Oracle, or Equivalent CRM
* ECM Platforms: Drupal, OpenText, WordPress, SharePoint, or equivalent ECM
* Social Business Collaboration: Jive, SharePoint, OpenText, or equivalent platforms for Intranet and Learning.
* Marketing Automation: Salesforce Marketing Cloud, Marketo, or Equivalent
* Analytics Platforms: Google Analytics, Tableau, Qlik or equivalent
* Graphics: Adobe Photoshop, Illustrator or equivalent
* Coding Languages: HTML 5. Javascript and others Office Applications: MS Office Suite, Visio, Skype, Acrobat, and Outlook


* Ability to balance digital advocacy with excellent interpersonal skills.
* Ability to develop effective working relationships to determine practical application and drive adoption of new technologies as appropriate. Proven ability to influence professionals at all levels and to lead teams across functions.
* Excellent cross-organizational program management skills.
* Effective project management skills resulting in projects that are delivered on time and on budget.
* Demonstrated ability to prioritize and manage multiple assignments in a fast-paced environment.
* Outstanding communication skills, including the ability to convey complex ideas clearly and concisely.
* Successful candidate should be reliable as well as be able take initiative and problem-solve effectively.
* Ability to work independently and within a team.

We welcome you to provide a resume, cover letter, and demonstrative samples of work with your application.

Bessemer values an inclusive workforce. We encourage candidates of diverse backgrounds to apply.

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