DevOps Analyst
Denton, TX

Job Description

Tetra Pak

Description

The Support Analyst I Level 3 is responsible for support and monitor current application in production to keep running, providing workaround for incidents and delivering pre-defined service request to end users.

This position is based in Denton, TX. and will report to the Service Leal Local Applications.

Main Responsibilities:

* Develop application changes to fix bug and implement technical necessary changes or projects (related with patches, migrations, upgrades, vulnerabilities, environment changes, technology changes, automation)
* Keep production applications from LAS portfolio running without interruption
* Reestablish production operation as soon as possible when Kanban Task was reported, fixing code according with the agreed SLAs
* Work closer with Support Level 2 to define the tasks that will be managed by Support Level 3
* Ensure a good support service to the end user, promoting empathy with the problem reported and keeping user informed of the entire life cycle and ensuring that changes will be solved n the first deploy, avoiding receive bug reopening from production
* Monitor, solve and report any issue identified with application or environment
* Keep application environment updated according with Tetra Pak Standards for Operation System, Frameworks and Security
* Ensure that application handover to operation is properly prepare by Product Owner and Scrum Team before move to production
* Manage and keep information updated at knowledge base articles and system information
* Actively learn Tetra Pak Business Process to improve the knowledge of company and application be prioritize better the service demands
* Keep contact with suppliers to get the appropriate support from purchased system
* Work on old technology applications as part of technical necessary projects and also contribute to suggest modernizing those applications
* Continuous work to find the Root Cause analysis of issues and implement application changes
* Pro-actively participate in the initiatives as part of the LAS yearly plan
* Enhanced engagement and participation in application architecture discussions
* Assist team members during operation activities and projects and also when new joiners to settle in with the team
* Improved productivity and output activities
* Work to reduces workload automatizing activities that is repetitive
* Enhance knowledge of Operation process and active participation the process improvement activities

Qualifications

* Bachelor in Computer Sciences, Information Technology or similar
* Excellent spoken English
* ITIL foundations
* Agile experience: Scrum Activities, Scrum fundamentals
* 3-5 years of Experience in:
* Good knowledge of Windows, .NET Development, SQL Server, old Languages, ETL and software installation
* Good knowledge in Tetra Pak Standards IT and LAS
* Basic knowledge to troubleshooting NET Core, Git, CI and CD Pipeline, Virtualization
* Create, update and follow knowledge base articles, system information, handover process


* ITIL Foundation, Agile (Scrum)
* Good troubleshooting and multitasking
* Good comprehension business requirements and needs
* Good investigation and analytic skills
* Good interpersonal communication and relationship
* Can raise escalation when needed
* Self organised and committed to deadlines
* Results oriented and quality focused
* Drive other team members to use technologies and tools
* Service minded and flexible
* Self learner and passionate to learn new and old technologies
* Team player and ability to work in virtual remote teams
* Able to work under pressure
* Good awareness and appreciation of diversity
* Structured and organized
* Accountable and responsible
* Incident Management in Service Management System
* Request Management in Service Management System
* Root Cause Analysis in Service Management System
* Provide solution or workaround as soon as possible
* Participate in project tasks execution and training
* Keep up to date Local Application information in the LAS Management tools

Tetra Pak is not sponsoring visas for this position.

Tetra Pak is not providing relocation for this position.

Please submit your application at www.tetrapak.com/careers as soon as possible but no later than Juy 17th, 2019.

EOE/M/F/Veteran/Disabled

Requisition ID: 52242

Nearest Major Market: Denton

Nearest Secondary Market: Dallas