Development Program Manager
Irving, TX

Job Description

Overview

▶Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

▶How we lead

At 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed Be Courageous with Your Point of View Challenge the Status Quo Act Like an Entrepreneur Have an "It Can Be Done" Attitude Do the Right Thing Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

▶About This Opportunity

Responsibilities

* The Business Process Program Manager is a key role within the Construction, Engineering, and Faciliteis (CEF) team responsible for process documentation, program level analytics, and consults on process improvement.
* Assess and mitigate gaps in existing processes and procedures posing risks to progress and sustainable business solutions. Develop, prepare and maintain documentation pertaining to business processes and systems operation. Research, review and collect available technical information as basis for documentation. Write and maintain end user documentation.
* Produce accurate and timely reporting of program status throughout its life cycle. Analyze program/project data as required and report on performance. Responsible for identifying negative performance trends and providing solutions to resolve. Make recommendations for process improvement.
* Support internal and external working teams on development of varying maintenace models. Ensure goals are met in areas including customer satisfaction, safety, quality and team member performance. Implement and manage changes and interventions to ensure project goals are achieved. Meet with stakeholders to make communication easy and transparent regarding project issues and decisions.

Qualifications

* Bachelors / 4 Year Degree
* Program Management- Requires understanding of Project Management lifecycle
* Communication - Must support programs with the ability to clearly articulate any issues and recommend solutions
* Manage execution - Must be able to prioritize tasks effectively with minimal supervision
* Analysis: Must demonstrate ability to present data in a clear format to identify trends
* Technology: Must posses willingness and aptitude to learn company specific software programs