Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Do you love technical problem solving? Do you enjoy teaching others? Do you want a broad exposure to a wide variety of web development technologies?
As a Developer Support Engineer at Affirm, you'll be supporting the thousands of developers who are integrating Affirm into their e-commerce and in-store point of sale systems. You will combine your skills as a full-stack developer with your ability to communicate complex technical concepts. Your technically sophisticated, authentic and actually helpful responses will delight normally cynical engineers, who are used to the 'black-hole' support experiences they get from the traditional players. Developer Support Engineers are a part of the Engineering Team and work closely with Affirm's Product, Operations, Account Management and Merchant Help teams. As an early member of this brand-new team at Affirm, you will have a huge impact from day one.
What You'll Do
* Quickly become an authority in Affirm's APIs * Be the primary escalation point for technical issues from our Merchant Help Team * Develop tools to enable our Merchant Help Team to be more effective * Work directly with our developers to tackle issues * Coordinate outreach from our engineering and product teams * Analyze support patterns to deliver insights that drive product improvement
What We Look For
* Passion to change consumer banking for the better * Either significant computer science coursework or one year of professional experience as a web developer. Applications from boot camp grads will be considered * Experience integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs * Fantastic technical troubleshooting skills * A strong voice when writing - you let your personality show without sacrificing clarity (Please submit a cover letter when applying - we actually read them) * Task jugglers who can keep dozens of balls in the air and thrive * Bachelor's degree with a strong academic record
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
At Affirm, "People Come First" is a core value and that's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can learn more about our D&I efforts here.
We also consider qualified applicants with arrest and conviction records for positions in accordance with applicable laws, including the San Francisco Fair Chance Ordinance.
Affirm is a financial technology services company, offering installment loans to consumers at the point of sale.