Developer Support Analyst Workday
Pleasanton, CA

Job Description

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Job Description

Do you have what it takes to continuously provide outstanding developer support? We're looking for a Developer Support Engineer to focus on providing a superior experience for developers working in our new Cloud Platform. As a member of the Workday Cloud Platform Support team, you'll work directly with our Engineering, Product Management, Documentation and Evangelism team to create a compelling developer experience for our customers and partners.

In this role you'll be responsible for answering developer's questions and driving product and documentation improvements that directly translate to a better developer experience. If you are interested in joining a growing team with the opportunity to stretch and impact the product, this role is for you!

It Is Essential That You Have...

* Bachelor degree in Computer Science or equivalent (Brilliant students, last semester may apply as well.)
* Programming experience in one or more of the following: REST/JSON, Java, JavaScript, Node.js, React, Ruby, and Python.
* Experience in debugging code issue utilizing stack traces.
* Understanding of OAuth flows.
* Excellent verbal, written and interpersonal communication skills: You will be writing, presenting to and speaking with developers and engineering colleagues regularly.
* Empathy for developers and their development/learning process: We're like customer service for programmers; we usually hear from them only when there's a problem.
* Great debugging skills: You will be identifying why apps aren't working, often with limited information.
* Demonstrated creative problem-solving approach and strong analytical skills.
* Experience providing web development support is highly desirable.

What Will You Do All Day...

* Respond to developers' technical support requests and feature-related questions.
* Contributing to the definition and evolution of Workday Cloud methodologies, standards and best practices for support and product delivery.
* Monitor and answer on different support channels: ticketing system, Cloud Platform developer forums, and online chat.
* Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Cloud Platform.
* Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
* Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.
* Participate in developer forums to support the growth of self-help within the Workday Developer Community.
* Have fun!