Desktop / Voice-Video Technician
Springfield, VA

Job Description

NJVC

Company Job Title:

Desktop/Voice-Video Technician

Clearance:

TS/SCI

Location:

Springfield, VA

Reports To:

Program Manager

FLSA Status:

Exempt, Full Time, Regular

Summary:

The Desktop/Voice-Video Technician provide PC, telephone, and voice and video conference support. The Desktop/Voice-Video Technician work closely with both on-site and remote users to coordinate site visits and upgrades; provide on-site and remote resolution support for trouble calls; and provide Desktop/Voice-Video support of production systems.

Duties and Responsibilities:

* Unpack and set up PCs
* Install PC operating systems via scripted install packages
* Install application software on PCs via scripted install packages
* Provide basic user support forsoftware, PC, telephone and video troubleshooting when operation errors occur
* Provide limited support related to microcomputer networks and provide user training in basic hardware and software functions.
* Perform all administration involved with PC (desktop/notebooks) distribution
* Perform inventory on software and computer stock and make requests for order or order new equipment
* Perform service center technology support which may include duties such as:
* Install an IP phone
* Install COTS - GOTS software using scripts
* Install packages
* Service center technology troubleshooting when operation errors occur
* Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
* Support network and locally attached printers
* Use of the Support Center ticket database to track, update and close tickets.
* Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer.
* Identify and execute process improvements and other enhancements that improve operational efficiency.
* Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

* Bachelor's Degree and 4 years relevant experience OR Associate's Degree and 6 years relevant OR 8 years relevant experience
* Years of relevant work experience include:
* PC, Telephone or Voice and Video conference support
* CompTIA Security or DoD 8570 Level II equivalent
* Active TS/SCI Clearance

Knowledge, Skills and Abilities:

* Ability to travel
* Ability to respond to after hour calls "provide on-call support"
* Ability to learn, understand, and apply new technologies.
* Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities is required.
* Must possess strong problem solving and fault isolation skill sets
* Knowledge of the Customer's processes and procedures and of the Customer's production systems a plus
* Ability to prioritize and execute tasks in a high-pressure environment.
* Ability to function as a team member and independently
* Ability to lift or move various pieces of computer equipment, (max 40 pounds).
* Ability to prioritize and execute tasks in a high-pressure environment.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

* While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

* The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
* During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

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