Job Directory Desktop Technician II

Desktop Technician II
Fremont, CA

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Job Description

Tailored Brands, Inc.'s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.

Key Accountabilities:

* Work for tickets escalated from Service Desk
* Provide services in a timely manner to meet customer Service Level Agreement
* Develop knowledge base articles for troubleshooting and resolving common issues.
* Diagnose, troubleshoot and resolve all software issues assigned to the team to resolution and find root cause.
* Diagnose, troubleshoot and resolve all hardware issues assigned to the team to resolution and find root cause. Order required parts and or call in for maintenance if applicable.
* Install and configure new PC hardware and software.
* Perform computer wired and wireless network troubleshooting.
* Coordinate warranty service where applicable.
* Maintain a high level of proficiency in using IT systems and tools.
* Track and maintain IT asset equipment inventories.
* Tests new hardware and software.
* Instruct clients in the basic use of approved hardware/software.
* Interact professionally with clients exhibiting strong customer service skills.
* Attend and suggest training sessions for Desktop Support Team regarding common issue troubleshooting and resolution.
* Work with Desktop Support Technician III to proactively address common issues to prevent desktop systems outages.
* Provide technical guidance to Desktop Support Technician I & Service Desk for difficult to solve issues.
* Assist in preforming annual Inventory Processes for desktop department.
* Provide intermediate Apple Device Management Support - OS X, iOS (JAMF Preferred)
* Mobile Device Support
* Provide timely project updates and status reports.
* Virtualization technologies specifically VMWare.
* Other duties as assigned.
* Intermediate Support of Mobile Devices using Mobile Device Management tools
* Intermediate Support MAC OS devices using MAC Device Management tools
* Intermediate Support Printer Hardware and Queues using Printer Management tools
* Intermediate Support Chrome OS devices and Users using Google Admin Console

Required Skills & Qualifications:

* Minimum Education: High School diploma or GED; Associate or Bachelor's degree, a plus.
* Experience with Landesk or SCCM, preferred.
* Experience packaging software applications, preferred.
* Windows Scripting knowledge, preferred.
* Mobile Iron or other MDM knowledge, required.
* 2-4 years' experience in a desktop service role, required.
* MCP or equivalent knowledge of the MS Win7 operating systems, required.
* Working on A certification.
* Must perform well in high-energy, dynamic and team-oriented environments
* Ability to multi task in a fast-paced environment.
* Must possess effective verbal and written communication skills
* Active Directory working knowledge 5-10 years'
* Manages system backups, restores and assists in Disaster Recovery planning.

Work Environment, Physical & Mental Demands

* Ability to sit and work at a computer keyboard for extended periods of time
* Ability to stoop, kneel, bend at the waist and reach on a daily basis
* Able to lift and move up to 25 pounds occasionally
* Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
* Ability to work at least 40 hours per week from the company's Fremont corporate office

#TBindeed #LI-JE1

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