Desktop Technician I
Lowell, MA

Job Description

Job Opening ID:

00316577 Desktop Technician I (Open)

Job Title:

Desktop Technician I

Department:

IT, Telecom & Internet

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Shift:

Job Description Summary:

Under general supervision, the position is responsible for the support, deployment, and life cycle management of end user computing technologies.

Job Description:

Key Responsibilities:

* Provides tier 2 support for end users including hardware and software issues by troubleshooting, identifying root cause, and implementing the appropriate solution.
* Escalates more complex or specialized service requests and incidents to the relevant teams or department.
* Deploys hardware and software to end users by understanding business requirements and technology standards.
* Determines and executes tasks to support technology life cycle.
* Participates in Desktop Technician projects by performing delegated desktop support and installation tasks.

Education:

Bachelors degree in Management Information Systems, Computer and Information Science, or Engineering, or related field, or suitable combination of education, experience and training; plus 2 years of experience in Information Technology.

Preferred Qualification:

A+ Certification

Microsoft Certified Solutions Associate Certification

Excellent communication and customer service skills

Experience working with a ticketing system, such as Service Manager, Service Center, Service Now, Remedy, etc

Ability to lift at least 40lbs

Must be willing to work schedule: 8:00am-5:00pm; be on call every 9 weeks for one week at a time, including evenings & weekends

Preferred Qualifications:

Qualifications:

Education:

Bachelors: Chemical Engineering, Bachelors: Civil Engineering, Bachelors: Computer and Information Science, Bachelors: Computer Engineering, Bachelors: Electrical Engineering, Bachelors: Industrial Engineering, Bachelors: Management Information Systems, Bachelors: Mechanical Engineering

Language:

English (Required)

Work Experience:

Information Technology/Systems

Certifications:

Certified Solutions Associate (MCSA) - Microsoft Corporation

Competencies:

Hardware Installation and Support (Working Experience), IT Incident Management (Basic Understanding), IT Project Control and Reporting (Basic Understanding), IT Systems Management (Basic Understanding), Technical Troubleshooting (Working Experience), Technical Writing/Documentation (Basic Understanding)

Responsibilities:

Deploys hardware and software to end users by understanding business requirements and technology standards, Determines and executes tasks to support technology life cycle, Escalates more complex or specialized service requests and incidents to the relevant teams or department, Participates in and assists in managing Desktop Technician projects by performing desktop support and installation analysis and delegating desktop tasks to Desktop Technicians personnel, Performs incident prevention activities by identifying and communicating systemic issues to relevant Engineering and Technology teams, Provides tier 2 support for end users including advanced hardware and software issues by troubleshooting, identifying root cause, and implementing the appropriate solution

Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."