Desktop Systems Analyst
Redwood City, CA

Job Description

Desktop Systems Analyst

Location: Redwood City, CA

Duration: 18 months with possible contract to hire

Description:

Candidate will be a part of a very knowledgeable, skilled team of level 2 End User Services technicians. Our team ranges across the Americas supporting the internal employees of client. End User Services is a very collaborative, fun, customer centric group, which strives to provide world class customer service to our users.

Candidate will be responsible for providing IT support across a wide range of services to internal client customers for the Americas region. A key part of your role will be to work closely with IT's regional customers to better understand their needs and to propose technical solutions to day-to-day business problems. The role is based at client Redwood City, CA office and reports in to the End User Services Support manager for the region.

* Candidate have extensive experience with front line and second line IT support.
* Must have strong customer focused skills with a service and solution orientated approach dealing with users.
* Strong communication skills and be able to influence and persuade people.
* Must be analytical and able to apply structured approaches to problem solving.
* Must be well-organized, good at prioritizing and attentive to detail.
* Excellent time management skills and ability to work to strict timescales.
* Must be self-motivated and have the ability to work alone as well as in a team.
* 3+ years of IT experience.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.