Job Directory Desktop Support Technician - Level II / III

Desktop Support Technician - Level II / III
Rockville, MD

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About

Job Description

Alphanumeric is hiring a Senior IT Specialist to work onsite at our global pharmaceutical client located in Rockville, MD.

The ideal candidate will have extensive experience providing high quality, face-to-face support to end users in large organizations.

Responsibilities include

* Lead projects that may vary in complexity and may include internal and external parties; project management experience and/or PMP
* Work with internal business partners and stakeholders to coordinate special projects or initiatives.
* Ensure the interoperability, standards and quality on all deployments following defined company processes.
* Work with the business units to assist in the discussion of proposed solutions and defining user requirements.
* Provide comprehensive troubleshooting and support for all PC user-computing hardware.
* Work with outside vendors to resolve problems with systems.
* Install, compile, configure, patch, troubleshoot, and manage PC software licenses
* Perform OS re-imaging and software installations as required.
* Support site video conference and A/V equipment.
* Install patch cabling for phone, server and switches as needed
* Collaborate with global teams to install switches and network devices as needed for infrastructure projects.
* Document IT procedures for internal use including test protocols.
* Perform monthly walk- thru of computer and communication rooms
* Provide basic "smart-hands" support for server devices, network, print devices and fixed line devices (recycling power on network switches, 1st line support for network printers including checking for paper jams etc, recording serial numbers and error messages on print consoles)

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