Job Directory Partners Data Systems Desktop Support Technician
Partners Data Systems

Desktop Support Technician Partners Data Systems
San Ramon, CA

Partners Data Systems is a company that provides high availability storage and backup automation solutions.

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About Partners Data Systems

Job Description

Overview

Desktop Support Technician

Overview of position:

IT Service Delivery is responsible for managing global infrastructure assets including data centers, networks, PC desktop, messaging and meeting tools such as email, SharePoint and WebEx core technologies. The Desktop Support organization is responsible for delivering end user support around our core desktop environment and tools; such as: enterprise messaging, real-time communications, meeting tools, and the core operating system and applications globally (United States, London, Singapore and Manila). We also deliver hardware lifecycle management (inventory, deployment and surplus processes) as well as break-fix and disposal managed services for all US hardware.

Desktop Support SME specific focus:

* Primary / go-to contact to help with projects (identify, analyze, troubleshoot, resolve, document)
* Escalating issues as needed while partnering with L2.5/L3 SMEs to communicate resolutions to Onsite team
* Providing frontline customer support, including hardware and software troubleshooting and diagnosis
* Juggling customer and product issues with a genuine sense of urgency and professionalism
* Resolving issues - things happen and we are here to fix them and educate all end users

Soft skills

* Strong Leadership and process oriented skills to help guide Onsite team's direction
* Have a passion for customer service and a commitment to exceeding expectations
* Positive attitude and enjoy meeting people and building a relationship with customers
* Communicate technical concepts in layman's terms
* Communicate with other support groups and vendors to provide seamless support to customers
* Desire to solve problems
* Proper balance between a sense of urgency and the ability to keep your cool

Technical skills

* 10-15+ years of technical experience desktop support or system administrator role
* Recent experience with hands-on Desktop Support and System Administration
* Advanced Hardware and software troubleshooting
* Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit)/O365/OneDrive/Exchange 2016/SharePoint Online
* Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM)Console
* Knowledge of the concepts and policy controls of Active Directory
* Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivityKnowledge of BMC's Remedy tool, ServiceNow and ISO/ITIL processes and documentation standards a plus

About Partners Data Systems

Partners Data Systems is a company that provides high availability storage and backup automation solutions.

Partners Data Systems

3663 Via Mercado

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