Desktop Support Technician
San Francisco, CA

Job Description

Description

Postmates is on a mission to help people unlock the best of their cities -- and their lives, with an insanely reliable on-demand "everything" network. We're the first and still leading company in the on-demand space -- with a fleet of +100,000 Postmates, the largest network of merchants in the U.S. and a brand that has become a pop culture verb. We're looking for people who aren't afraid to be first -- or eccentric, and who are passionate about creating the new, new.

We are looking for Desktop Support Technician to be responsible for the deployment, maintenance, and configuration of a broad array of IT systems throughout all of our offices in partnership with other team members. The primary areas of responsibility are LAN and WAN support, wireless network support, software/hardware upgrades, patch management, and on-boarding/off-boarding employees.

The ideal candidate has experience working in a small and efficient IT team. You are comfortable supporting both networks and systems. This position will work closely with the senior members of the team to support and implement IT services.

RESPONSIBILITIES:

* Serve as the first point of contact for staff seeking technical assistance over in various ways
* Perform remote troubleshooting
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Follow-up and update customer status and information
* Maintain inventory for hardware and software requirements
* Identify and suggest possible improvements on procedures
* Provide support to users who interface with end-users via in-person meetings, telephone calls, emails, and remote desktop sessions to troubleshoot and resolve technical issues.
* Experience with maintaining Active Directory
* Deploy Apple/Windows laptops and other equipment to employees to meet department and position specifications

REQUIREMENTS:

* A Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience commensurate with 2+ years' experience
* Excellent problem-solving skills
* Must be self-motivated
* Tech savvy with working knowledge of office automation products, databases and remote control
* Must be able to function as a member of a team.
* Must be able to work varied work hours
* Good understanding of computer systems, mobile devices and other tech products
* Basic knowledge of operating systems (Mac OS X or Windows)
* Basic understanding of LAN / WAN technologies
* Superior customer service and communication skills- ability to effectively communicate with both technical and non-technical users

BENEFITS

* Competitive salary and generous stock option plan (stay aligned with the long-term value you create)
* Medical, dental and vision insurance and it's 100% paid for by the company
* Free Postmates Plus Unlimited
* Snack-filled kitchen (mostly healthy, but very tasty)
* Impact-first work environment (no politics, no pandering)