Job Directory Desktop Support Technician

Desktop Support Technician
Austin, TX

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Job Description

Neubus has a full-time Desktop Support Technician position. Ideal candidate will have desktop support experience including IT desktop functions, troubleshooting and customer support.


* Provide technical assistance with computer hardware and software.
* Resolve issues for clients via phone, in person, or electronically.
* Recommend hardware and software improvements.
* Track customer issues and resolutions.
* In Person and Remote support of desktop computers and IP enabled endpoints.
* General setup and installation of networking equipment.


* Previous experience in IT, customer service, or other related fields.
* Ability to build rapport with clients with good communication skills.
* Strong troubleshooting and critical thinking skills.
* Positive and professional demeanor.

EXPERIENCE REQUIRED: At least one year of relevant work experience is required.

TRAVEL: The ability to commute to and throughout our user facilities is required.

EDUCATION: High School diploma/GED or High School or Equivalent Required Associates Degree preferred.


* Must clear DPS and TDFPS background checks
* Must be 18 years of age or older
* Must be able to provide proof of eligibility to work in the U.S.

WORK SCHEDULE: Monday - Friday (some weekends and/or evening hours may be required)

PAY PERIOD: Every other week

Pay Rate: $17.00 to $20.00/hr

BENEFITS: Medical, Dental and Vision benefits available after 60 days. 401(k) after 90 days

No phone calls or recruiters

Neubus is an EOE (Equal Opportunity Employer)

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