Job Directory Desktop Support Technician

Desktop Support Technician
Venice, CA

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Job Description


Bird is a last-mile electric vehicle sharing company dedicated to bringing safe, low-cost, environmentally-friendly transportation solutions to communities across the world. We provide a fleet of electric, shared scooters that can be accessed via smartphone. Bird is headquartered in Venice, California and is rapidly expanding across the country and the world.

The Desktop Support Technician (MAC) is responsible for working with various IS Teams to ensure the End user has the tools necessary to efficiently do their jobs specifically in the MAC/Apple environment. The position will handle all Apple computers and products, including: Desktops, Notebooks, iPads, peripherals and accessories. This position is responsible for support of desktop applications, assisting with MAC/Apple company rollouts and customizations and integrations relating to the MAC/Apple environment. This position also assists with escalated global support related to MAC/Apple.

What You'll Do

* Maintain Apple hardware and software running on local workstations and resolve all hardware/software problems by either fixing the problem or replacing it with a working component.
* Assist users with PC and Network related issues such for all Apple configuration and network connectivity.
* Managing and deploying Apple computers and iOS devices
* Resolve local and network printing issues from connectivity to maintenance and part replacement.
* Provide installation and support to users for all Apple equipment from building new equipment to upgrading software.
* Knowledge of share management, backup and restoration.
* Maintain Executive home Apple equipment which includes upgrades, maintenance and training.
* Write and maintain Desktop Policy and Procedures documentation
* Managing and deploying Apple computers and iOS devices
* Attend Company events as necessary for support.
* Perform other duties as required by management.

What You'll Need

* Software: Mac OS X 10.9-10.13, iOS 9-11, Microsoft Office/Outlook 2011 & 2016, Adobe Creative Cloud Suite, Quark, VMware Fusion, and iWork;
* Hardware: MacBook Air, MacBook Pro, iMac, Mac Pro, iPhone, iPad;
* Strong written and verbal communication skills to clearly communicate with Management, Users, IT Staff and equipment vendors;
* Ability to effectively manage competing high-priority tasks with varying deadlines;
* Ability to achieve results under limited supervision;
* Strong customer service skills, with the ability to support novice through advanced users;
* Suggest process improvements on Day to Day activities
* Comfortable replacing internal components
* Strong written and verbal communication skills to clearly communicate with Management, Users, IT Staff and equipment vendors;
* Ability to manage multiple issues in a fast-paces dynamic environment
* Write effective and detailed procedures and knowledgebase cases that would be used by the staff and business users to assist in expediting the resolution of reported issues.
* Provide mentoring and coaching of other Mac Technicians on user support and hardware/software troubleshooting.
* Experience with scripting, programming, packaging, (Examples; Perl, Bash, AppleScript, Python, Ruby, Power Shell, C, C#, Java script, VBScript Perl, etc.)


* 5+ years experience in the IT industry
* 4+ years experience supporting Apple, Mac and iOS software and hardware at an intermediate level
* 2+ years experience supporting Microsoft Windows software/hardware at a beginner level;
* 2+ years experience supporting and servicing large network copiers/multifunctional devices;
* 2+ years experience administering Active Directory User account support


* ACMT: Apple Certified Macintosh Technician
* ACSP: Apple Certified Support Professional
* Hardware: Working knowledge of Apple xServe/Mac Mini Server and Windows hardware;
* Software: Working knowledge of Mac OS X Server and Windows 7, 10, Office 2010-2016;
* Working knowledge of binding and managing Macs in Active Directory;
* Working knowledge of managing Macs in JAMF Pro, Casper Suite or similar;
* Working knowledge of managing iOS devices in AirWatch, Mobile Iron or similar;
* Bilingual language

Bird Rides Inc. is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.

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