Desktop Support Technician - Operations Admin - Full-Time, Days - Virtual
Why Join Ascension?
Ascension Technologies is one of the nation's largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
* Support rapid and effective clinical decision making * Improve efficiency and care transitions * Foster information sharing across the continuum of care * Make knowledge and data actionable, leading to improved patient outcomes
What You Will Do
As an Associate with Ascension Technologies, you will have the opportunity to provide Tier 1 (first call) help desk support to end users.
Responsibilities:
* Assists end users with troubleshooting and resolving desktop and application-related problems including problems with passwords, printers, email, anti-virus programs and business software. * Enters and maintains accurate information and data regarding end user issues within designated tracking system. * Determines when it is necessary to forward/assign a problem to the appropriate group and prioritizes accordingly. * May review and provide feedback knowledge database to ensure accuracy and up to date information.
What You Will Need
Education:
* High school diploma or GED required
Equal Employment Opportunity
Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.