Desktop Support Technician
Chicago, IL

Job Description

We Are Hiring

Desktop Support Technician - Ops Field Services - Full-Time, Days - Chicago, IL

Why Join Ascension?

Ascension Technologies leverages technology to create collaborative solutions that improve everyday health decisions. The technology enables seamless access to data across all applications transforming the customer experience when interacting with technology and enhancing our ability across Ascension to better serve communities with greater agility and responsiveness. It is used to provide insightful use of automation and data-drive improvements to enhance the provider, patient and consumer experience as well as keeping cybersecruity with a strong posture to protect data and other valuable assets.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.

What You Will Do

As an Associate with Ascension Technologies, you will have the opportunity to provide Tier 1 (first call) help desk support to end users.

Responsibilities:

* Assists end users with troubleshooting and resolving desktop and application-related problems including problems with passwords, printers, email, anti-virus programs and business software.
* Enters and maintains accurate information and data regarding end user issues within designated tracking system.
* Determines when it is necessary to forward/assign a problem to the appropriate group and prioritizes accordingly.
* May review and provide feedback knowledge database to ensure accuracy and up to date information.

What You Will Need

Education:

* High school diploma or GED required.
* MacOS support experience desired
* ACSP desired

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site)